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AVP, Retirement Plan Services — Remote Call Center Leader
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-30
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Lincoln Financial Group
Full Time, Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
Management
General Management
Job Description & How to Apply Below
Lincoln Financial Group in Charlotte, NC is seeking an AVP to lead the Retirement Plan Services Call Center. You will drive strategy, oversee staffing, training, and performance, and ensure service levels meet targets in a remote-friendly environment.
The role requires a 4-year degree and 10+ years in client services or call center leadership, with proven ability to manage managers, set KPIs, and partner with stakeholders to deliver outstanding customer experiences.
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