Valet Manager

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The pay range is provided by LAZ Parking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45,000.00/yr - $45,000.00/yr

LAZ Parking is one of the largest and fastest-growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are also a PEOPLE FIRST company. We often say, 'Parking is our industry, but people are our passion.' We aim to 'create opportunities for our employees and value for our clients.'

If you want to join a growing company led by passionate people committed to being the best – contact us today!

The Valet Manager oversees the operations of the valet staff under the direction of the Senior Facility Manager/Director of Operations to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Valet Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location.

• Lead, direct, and develop a team of employees to accomplish annual and periodic goals/initiatives while embodying and using LAZ Parking's culture as a guideline.
• Oversee daily valet operations for clients. Directly oversee staff, customer complaints, client requests, etc.
• Identifying high-potential employees to support the organization’s continued growth.
• Responsible for payroll processing, ensuring sign-off on hours promptly; collaborating with the local payroll department to ensure pay data is adequately completed; working with the Human Resources Manager to ensure proper wage and hour compliance.
• Responsible for executing plans for the opening of newly assigned locations.
• Responsible for financial management of assigned locations, ensuring adherence to budget and revenue enhancements.
• Oversee the transition of newly assigned locations from contract acceptance to opening location, ensuring client satisfaction.
• Responsible for developing client relationships and business retention.
• Organize and narrate parking management skills for Supervisors and Team Leads.
• Understand, implement, and deliver all requirements outlined in the contractual agreement between LAZ Parking and our clients.
• Assist the region with preparing operations for potential new locations, including rate surveys, ticket pulls, etc.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Ensure that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest service thresholds and initiatives aligned with our various clients' expectations.
• Manage, plan, schedule, train, and direct the activities of assistant managers and team leaders, which may require compliance with the collective bargaining agreements.
• Implement and complete other projects, programs, and initiatives that may arise from operating assigned location(s).
• Communicate with the local police department and emergency management teams regarding operations.
• Organize and manage the oversight of event operations within LAZ Parking.
• Assist with monitoring, reviewing, and analyzing the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).
• Additional duties as assigned.

• Bachelor's Degree or equivalent work experience.
  
  Experience:
• 3+ years in a Management role.
• Experience in valet/operating valet systems is desired.
• Experience in the hospitality industry a plus.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

• Parking management experience is required.
• Ability to seek improvement and create an environment of idea-sharing and creative problem-solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ab…