DMI Senior Case Manager for Disability Claims

Lead case management initiatives with Disability Management Institute (DMI) as a Senior Manager focusing on Short-Term Disability claims. This remote position is designed for impactful professionals who excel in guidance and operational improvements.

As a Senior Disability Case Manager, you will collaborate closely with the Claims Supervisor, drive improvements in the claims process, and manage both operational excellence and client inquiries. Your insights will help refine policies and enhance the training of new team members in this role that champions teamwork and strategic problem-solving.

Key Responsibilities:

• Act as the primary support for the Supervisor on initiatives

• Ensure high-quality service delivery in claims management

• Assess staff performance via governance and metrics

• Help develop and implement new processes and policies

• Maintain client relations while managing a smaller caseload

Requirements:

• Bachelor's degree in Human Resources or related discipline

• Minimum 3 years of experience in Disability Case Management

• Strong understanding of disability legislation and standards

• Exceptional coaching and communication skills

• Ability to analyze and respond to data

Your leadership and expertise will drive DMI’s commitment to excellence in case management.
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