Installation Support Manager

Installation Support Manager

Innovate Remotely

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

The primary purpose of this role is to provide leadership to a team of associates who have the responsibility of ensuring the satisfactory completion of all work associated with meeting the needs of the customer. (An associate's work may consist of installation jobs/projects and related work/service orders, assistance for customers with real-time needs involving sales, service, and/or delivery as well as resolving real-time escalated issues across a broad spectrum of situations.)

This role has direct responsibility for all aspects of associate performance including hiring and training employees, conducting performance appraisals, achieving productivity targets through effective feedback, ensuring quality customer interactions as defined by the SMART customer service model, and holding performance management conversations, including corrective action up to and including termination.

This role is responsible for providing important and impactful coaching and development to the team of front-line associates who interface directly with Lowe's customers, colleagues across the enterprise and external business partners. Furthermore, this role maintains consistent execution and service quality, delivering key operational metrics, and managing internal and external relationships that directly impact the outcome of service delivery. The individual in this role may conduct some or all activities from home using tools and resources provided by Lowe's.

Your Impact at Lowe's As an Installation Support Manager at Lowe's, you'll be pivotal in leading a team that drives customer satisfaction across installation projects, sales, and service operations. Your leadership will be crucial in maintaining service excellence, achieving key metrics, and fostering relationships that directly impact our service delivery. By leveraging your management expertise and customer-centric approach, you'll make a significant impact on Lowe's success.

How We Support You As an industry leader, we invest in the people and resources needed to grow and win as a team. Grow Your Career:
We foster a culture that embraces continuous learning, empowering you to develop your skills. From lateral moves and promotions to a new career field, we can help you shape (and own) your future. Financial Future:
We invest in you – own part of the company with our optional Employee Stock Purchase Plan or participate in our matching 401k plan. Bonuses and Benefits:
We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future. Industry Leadership:
We pair our 100-year track record of success with our ambition to grow and improve, empowering your team to solve relevant challenges and pave the way forward for an entire industry. Your Day at Lowe's In this position, you'll lead a dynamic team, orchestrating exceptional customer experiences across installation projects, sales, and service operations. Your day will be filled with coaching your team, analyzing performance data, and collaborating with cross-functional partners to drive service excellence.

You'll navigate a fast-paced environment, resolving escalated issues, implementing new strategies, and leveraging various tech tools to ensure smooth installation jobs and project execution, all while meticulously documenting interactions and maintaining Lowe's high standards of service delivery. Key Responsibilities Manage the implementation of new programs to support business strategies, collaborating with cross-functional groups and managing relationships with various Lowe's business areas and partners.

Oversee associate work, monitor quality, and maintain relationships with team members and supporting functions. Analyze business and process execution to coach and develop team members. Support business strategies by ensuring consistent execution of processes and proper use of required tools/technologies. Review…