Services Manager

Under the direct supervision of the Housing Services (HS) Director, the Housing Services Manager is responsible for the day-to-day operation of the Housing Services Department, including supervision of department employees, HS administrative processes, supervisory and statistical reporting, and all aspects of the housing, information and referral programs.

• Provide direction & supervision to HS supervisors and employees, prepare evaluations, provide training, coaching on necessary documentation and/or performance improvement plans to assist them in carrying out their assigned duties.
• Utilize staff and resources to meet the desired agency goals for the HS program.
• Responsible for day-to-day operations of the HS program(s) and staff.
• Team with HELP's HS Director and Compliance Team to ensure that client files are audit ready and prepared for interval monitors by funders.
• Team with HELP's HS supervisors & Finance Team to ensure that HQS inspections are completed, and rents are submitted in a timely manner.
• Ensures that projects and department goals are met while adhering to approved budgets.
• Complete required program reports; meeting deadlines set by executive team and community funders.
• Participate in the hiring process of HS employees.
• Ensure timesheets are verified, vacation & sick leave approved and annual performance evaluations are completed in a timely manner
• Represent HELP at interagency meetings, and state and national HS affiliation conferences, for the purpose of networking and information collection.
• Produce and analyze client statistical data for dissemination to appropriate entities in the community.
• Provide information about HELP of Southern Nevada and its services to other organizations and groups.
• Work with HS Director to ensure new and existing grants and programs are complying.
• Conduct client assessments and case management, when needed.
• Special projects and other duties, as may be assigned.

• Supervisory skills, to include recruiting, interviewing, training and retention of employees.
• Must have excellent communication skills, both written and verbal.
• Ability to compile, generate and understand complex reports and procedures.
• Ability to effectively communicate with people of all socio-economic and situational backgrounds.
• Ability to identify and understand clients' needs, and to provide the appropriate referrals.
• Must have the ability to oversee, implement and maintain program goals and objectives.
• This position will have the occasional ability to work from home as needed with Program Director approval.

• Bachelor degree, or any combination of education and experience, with a background in Social Services, Management or Leadership.
• Minimum of 2 years supervisory experience.
• Must pass a background check and pre-employment drug screening. Random drug screenings are performed.
• Must have a current NV driver's license and clean DMV record. Driver History Reports are required to be submitted on a quarterly basis.

Work is generally performed in an office environment, with some driving required. May be subject to sitting, standing, walking, squatting, bending, lifting, pushing and pulling, and simple grasping.