Manager, Online Program

Manager, Online Program

The Online Program Manager position guides campus partners through the development, maintenance, and onboarding of online academic programs, certificates, and courses. It is responsible for managing both new and existing programs within the portfolio, ensuring smooth administrative processes, and maintaining transparency between Arizona Online and campus stakeholders. The role collects and analyzes enrollment and forecasting data, manages course development workflows, and provides ongoing program maintenance to support institutional goals.

The Academic Program Officer II ensures that academic partners have the resources and implementation support necessary to successfully transition and sustain their programs in the fully online modality.

Visa sponsorship is not available for this position.

This position offers a hybrid work arrangement. While many responsibilities may be completed remotely, the role requires weekly onsite presence at the Tucson, Arizona campus to fulfill duties that must be performed in person.

• health, dental, and vision insurance plans
• life insurance and disability programs
• paid vacation, sick leave, and holidays
• U of A/ASU/NAU tuition reduction for the employee and qualified family members
• retirement plans
• access to U of A recreation and cultural activities
• and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please

• Collects and analyzes enrollment and forecasting data to assess and evaluate program effectiveness.
• Utilizes UAccess Analytics and related reporting tools to support data-driven decision making by the leadership team.

• Guides campus partners through the process of onboarding new online courses, certificates, and degree programs.
• Coordinates and plans the administration and operation of academic programs, including policy development, budgeting, cost negotiation, expenditure forecasting, and resource allocation.
• Ensures timely and efficient implementation of new programs in alignment with Arizona Online's standards and processes.

• Builds and sustains relationships with internal and external partners to ensure administrative processes are completed accurately and efficiently.
• Creates best practice guides, web content, and other resources to inform and support campus partners.
• Manages existing programs in the portfolio, providing ongoing maintenance, updates, and troubleshooting to ensure continued success and alignment with institutional priorities.

• Ability to collect, interpret, and apply enrollment and forecasting data to inform program decision-making.
• Skill in coordinating and managing the administration of academic programs, including budgeting, policy implementation, and resource allocation.
• Ability to manage academic processes and workflows effectively.
• Strong collaboration and relationship-building skills to work with faculty, staff, and campus partners.
• Ability to balance multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Skill in preparing and delivering clear, concise reports and presentations to support program goals and leadership decisions.
• Ability to anticipate challenges, think critically, and develop effective solutions.
• Knowledge of higher education policies, structures, and best practices, particularly related to online learning and program management.
• Excellent critical thinking, analytical, problem-solving, organizational, and presentation skills.
• Ability to communicate effectively in both technical and non-technical language to diverse audiences, including senior leadership.
• Skills in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Strong time management and prioritization skills with the ability to manage multiple projects and meet deadlines.
• Demonstrated resourcefulness, flexibility, responsiveness, and attention to detail skills.

This job posting reflects the general nature and level of work…