Field Training Manager

Manager, Field Training

Work Location:

Home Office - Coppell, TX

Work Schedule:

Hybrid

• Work from Home:
Mondays and Fridays

• Onsite:
Tuesdays, Wednesdays, and Thursdays

The Manager, Field Training leads the strategy, development, delivery, and continuous improvement of store-level training programs that support operational excellence, Team Member development, and successful execution of business priorities. This role leads and develops a team of Field Trainers and is accountable for delivering practical, scalable learning solutions that meet the needs of a geographically dispersed store organization.

Strategy: Develop and execute the field training strategy based on business priorities, learner needs, leadership feedback, field insights, and evolving operational requirements. Translate business priorities, operational insights, and performance gaps into practical, scalable learning strategies that strengthen Team Member capability and store execution. Establish a field training roadmap that identifies priorities, resource needs, implementation timing, and measures of success. Identify and implement innovative training methods, technologies, and content-delivery approaches that support a dynamic, geographically dispersed workforce.

People Leadership: Lead, coach, and develop a team of Field Trainers, establishing clear expectations and fostering accountability, collaboration, innovation, and continuous improvement. Set team priorities, allocate resources, monitor performance, and provide ongoing feedback and development to build individual and team capabilities. Foster a consistent, inclusive, and high-performing team culture focused on learner needs, field support, and measurable business outcomes.

Program Ownership and Delivery: Oversee the design, development, implementation, and maintenance of scalable training programs supporting new-hire onboarding, skill development, operational processes, compliance requirements, leadership capabilities, and business initiatives. Assess the training and readiness needs associated with new business initiatives and develop implementation plans that prepare store teams for successful execution. Develop and optimize blended learning solutions, including instructor-led, virtual, self-paced, on-the-job, and group learning experiences.

Facilitate training programs and business initiatives using engaging and effective adult-learning methods. Ensure policy, process, system, and procedural updates are accurately translated into clear, actionable training and performance-support resources for store teams. Manage multiple training initiatives by establishing priorities, timelines, deliverables, roles, and stakeholder expectations to ensure timely and effective execution. Manage and optimize learning systems, content repositories, training calendars, and learning technologies to ensure training resources remain current, accurate, accessible, and effective.

Establish and maintain training governance and documentation standards, including course materials, attendance records, evaluations, assessments, and completion data.

Measurement and Continuous Improvement: Establish and monitor key measures of training effectiveness, including completion, learner engagement, knowledge retention, field adoption, operational execution, learner satisfaction, and business impact. Develop assessments, knowledge checks, evaluations, and other measurement tools to evaluate learner understanding, application, and readiness. Analyze learner feedback, assessment results, performance data, and field insights to identify trends, recurring knowledge gaps, and improvement opportunities.

Translate training and performance insights into recommendations that improve learning programs, operational tools, procedures, and field communications. Provide leaders with timely reporting and actionable insights into training participation, effectiveness, adoption, and business impact.

Partnerships and Influence: Build strong partnerships with Human Resources, Store Operations, Field Leadership, Field Communications, and other stakeholders to align training priorities, content,…