Director of Digital Retail Customer Success - Remote
Job Description & How to Apply Below
JD Power is seeking a Director of Customer Success - Digital Retail to lead strategy and execution across 700 dealer customers. This remote-USA role drives measurable outcomes in sales, traffic, and gross profit, partnering with Sales, PS, and CS to ensure adoption and long-term value from Digital Retail solutions.
The Director will own health metrics (GRR, NRR, expansion), lead executive reviews, and champion customer advocacy across the organization, delivering growth and superior outcomes for
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