Manager, Front Desk Operations; Internal

Manager, Front Desk Operations (Internal Posting)  Position Title Manager, Front Desk Operations (Internal Posting)
Research Project
Department/Unit
Department/Unit Housing
Location
Posting Number
Posting Number S291-26
Employee Group
Employee Group DPMG
Position Type
Position Type Regular, On-Going
Duration of Contract (if applicable)

Employment Type

Employment Type

Full Time
Full-time Equivalency (FTE)
Full-time Equivalency (FTE) 1.0
Salary $55,850 -$75,599 per annum, 35 hours per week
Classification
Classification ADM-04
Provisional Statement
This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.
Dalhousie University is Atlantic Canada's leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary
Housing and Campus Connections of Dalhousie University consists of;
Residence Operations, Property Management for College Street, Henry Street and Peter Green Hall properties, Conference Services, Off Campus Housing, University Food Services, Dal Card Business Operations and UPass, and other ancillary activities. Reporting to the Assistant Director, Residence Facilities, the Manager, Front Desk Operations is responsible for the operational leadership of front desk services across all residence buildings.

Key Responsibilities   Lead the daily operation of residence front desks, ensuring consistent, high-quality service delivery, efficient processes, and a positive experience for residents and guests.
Provide leadership and direction to front desk supervisory and student staff, including recruitment, training, scheduling, performance management, and workforce planning.
Oversee residence key and access control systems, coordinate financial charge processes, and ensure compliance with security and operational protocols.
Manage front desk operational budgets, monitor expenditures, and provide recommendations to support effective financial planning and resource allocation.
Collaborate with residence, facilities, conference services, and other campus partners to coordinate operations, support projects, and maintain operational readiness.
Support summer conference operations, business continuity planning, and on-call response requirements to ensure seamless 24/7 residence operations.
Note  The incumbent is expected to be available on an on-call basis to address operational needs as they arise.
Applications for this position are restricted to current employees of Dalhousie University as described in the  Internal Posting Guidelines  .
The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work from within Nova Scotia) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications   Undergraduate degree with five years of progressive experience in operations management, preferably within residence, facilities, or customer service environments (or an equivalent combination of education and experience).
Experience in a unionized environment and supervising large, multi-site teams.
Demonstrated experience in financial oversight, scheduling, and operational coordination.
Ability to work under pressure, meet deadlines, and function with minimal direct supervision.
A high degree of interpersonal communication skills are necessary, and the ability to maintain a high level of confidentiality.
Assets   

Experience with enterprise systems (e.g., KX, Banner or equivalent).
The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies (), in particular:
Respect & Inclusion
Adaptability
Knowledge & Thinking Skills
Communication
Service
Additional Information  Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Application Consideration  Applications for this position are restricted to current employees of Dalhousie University as described in the  Internal Posting Guidelines  .
We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.
Diversity Statement  Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages…