Director Of Operations

POSITION:
Operations Manager COMPANY:  Inc / First Mill LLC REPORTING TO: (CEO) STATUS:
Full-Time

LOCATION:

Phoenix, AZ - hybrid, with flexibility between in-office and remote work COMPENSATION: $52,000/year salary, paid weekly

START DATE:

ASAP APPLICATIONS ACCEPTED:
Until filled

We are hiring an Operations Manager to take ownership of the day-to-day execution of a fast-growing real estate investment company. This role exists because the business is growing quickly across multiple markets, and our systems, processes, and team coordination need to be fully structured and managed by someone who can operate at a high level. You will work directly with the CEO to implement systems, manage the team, track performance, and ensure deals move efficiently from lead to close.

Your job is to bring structure, accountability, and clarity to the business so it can scale without relying on the owner for daily decisions.

• Resimpli (CRM / pipeline)
• Slack (communication)
• Google Workspace
• Google Ads/marketing tools (via marketing team)
• Open Claw / Claude

• Trello
• The CEO is no longer involved in day-to-day operations
• The team knows what to do and is held accountable
• Deals move smoothly from lead to close
• KPIs are tracked and used to make decisions
• Systems are documented and followed consistently

• 1. Operations Management Oversee daily operations across acquisitions, dispositions, and transactions Ensure all deals move through the pipeline without delays or breakdowns Identify bottlenecks and implement solutions quickly
• 2. Team Management & Accountability Maintain visibility across all active deals Manage performance of:
  • Lead Managers
  • Home buying Specialists
  • Dispositions team
  • Transaction Coordination
  • AI & Marketing Specialist
  Run weekly EOS L10 leadership team meetings; own the scorecard, facilitate issues solving, and drive rocks accountability across the team Attend weekly EOS L10 team meetings (acquisitions & dispositions), support with operational issues that come up Track individual performance against KPIs and hold direct reports accountable to results
• 3. Systems & Process Implementation Assist with hiring, onboarding, and training Take existing processes and document them into SOPs Build and maintain systems Ensure the team is following defined processes
• 4. Metrics & Reporting Own the company scorecard and KPI tracking Track key metrics including:
  • Leads generated
  • Appointments set
  • Contracts signed
  • Deals closed
  • Revenue per deal
  • Cost per lead / deal
  Provide weekly performance reporting to CEO Identify trends and recommend improvements
• 5. Deal Oversight Ensure proper deal evaluation processes are followed Support acquisitions team with:
  • Offer structure
  • Deal quality review
  • Ensure disposition timelines are met
  Monitor contract-to-close process
• 6. Financial Visibility Work with CEO to maintain visibility into:
  • Deal profitability
  • Commission structures
  • Marketing spend vs revenue
  Help track and improve:
  • Profit per deal
  • Overall margins
• 7. Hiring & Onboarding Support Assist in hiring key roles (acquisitions, dispo, etc.) Build and execute onboarding processes Ensure new hires are trained on systems and processes
• 8. Marketing Intelligence & Strategic Input Serve as a strategic voice in marketing conversations between the CEO and the Digital Marketing Manager Provide operations-side insight on lead quality, lead-to-appointment conversion, and funnel performance Flag patterns in the data that should inform marketing decisions (e.g., which campaigns are generating high-quality vs. low-quality leads) Participate in marketing planning and project reviews to connect marketing outputs to acquisition outcomes Not responsible for executing marketing, but expected to actively inform it

This is not a 9-to-5 role. The team operates across a wide window - roughly 6:00 AM to 9:00 PM Arizona time (MST) - and while you are not expected to be actively working that entire span, you will need to be reasonably reachable during business hours and available on-call for time-sensitive situations as they arise. This role rewards ownership over presence.

If the team is taken care of, deals are…