Remote Senior Manager, Customer Experience & NPS Strategy
Remote / Online - Candidates ideally in
Lenexa, Johnson County, Kansas, 66215, USA
Listed on 2026-09-07
Lenexa, Johnson County, Kansas, 66215, USA
Listing for:
Fidium
Remote/Work from Home
position Listed on 2026-09-07
Job specializations:
-
Management
Operations Management, Project & Program Management
Job Description & How to Apply Below
Fidium is seeking a Senior Manager of Customer Experience to drive enterprise NPS initiatives and translate feedback into measurable improvements across Operations, Product, Training, and Technology.
You will lead root-cause analyses, define KPIs, and collaborate with cross-functional teams to close gaps and elevate loyalty; this remote-friendly role reports to the Senior Director of Customer Experience.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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