Director, NA L3 Support – Remote Leadership
Remote / Online - Candidates ideally in
Campbell, Santa Clara County, California, 95011, USA
Listed on 2026-09-07
Campbell, Santa Clara County, California, 95011, USA
Listing for:
Centric Software
Remote/Work from Home
position Listed on 2026-09-07
Job specializations:
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Management
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IT/Tech
Job Description & How to Apply Below
Centric Software is seeking a Director of North America Level 3 Support. You will lead the technical escalation team handling the most complex issues regionally, partnering with L1/L2 teams to ensure a seamless escalation path and exceptional customer experience.
With 10+ years in enterprise support and 5+ in leadership, you will drive global best practices, mentor talent and collaborate with R&D to optimize performance and uptime across private cloud and on-prem deployments.
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