Operations Manager Remote

Mysha is a quickly growing premium membership based community for new, ambitious mothers, connecting expecting mothers through high touch online pods, curated experiences, and deeply engaged community. We've grown primarily by word of mouth with strong regional hubs in NYC, LA, Miami, and Austin.

Our mission at the core is to build an ecosystem of meaningful connections and create experiences that help women elevate professionally, emotionally and physically.

Launched in 2021, we have bootstrapped and grown steadily over the last five years. Our growth goals are ambitious and we are looking for a strategic, experienced, Operations Manager to take the company to the next level.

This is a unique opportunity to step into a high growth consumer brand with strong recurring revenue, a loyal membership base, and an engaged community. The ideal candidate will bring experience managing a growing team, building systems to support scale and efficiency, and executing on ongoing business operations that allow our team to achieve our mission.

Mysha is entering its next phase of growth and complexity. The Operations Manager will be the operational backbone of the company, ensuring that our internal workflows, and team execution run seamlessly, while freeing the founder to focus on vision, partnerships, and growth.

This is a hands-on role, ideal for an operator who enjoys real ownership, clear accountability, and the opportunity to shape how a business truly runs. You will own decisions surrounding Mysha's operation.

If you're looking for just "a job" this probably isn't for you, as the energy of this role is for someone who cares about the mission of elevating women through community. Mysha is a lifestyle and we hope you live it as much as shaping what it is as a leader.

This role exists to turn Mysha from a founder-powered company into a systems-powered one, without losing the intimacy and care that define our community.

Own day-to-day team and business operations across Mysha

Supervise and support team members who own community operations and event operations, always ensuring alignment across team members and efficient workflows

Design, document, and improve core workflows across the full customer lifecycle — from website conversion and payment through member onboarding and member retention.

Build scalable processes to reduce founder dependency across the business

Identify friction points across the business and proactively fix them

Own company-wide knowledge management, ensuring no critical information lives only in the founder's head

Establish and enforce operating rhythms for the team: individual weekly priorities and accountability check-ins, weekly employee 1:1s, twice-annual performance check-ins, and quarterly team goal alignment.

Hold team members accountable to timelines and outcomes as set by leadership

Own all HR operational tasks: role scoping, hiring, team onboarding and offboarding, compliance, learning and development, and performance management systems for the team

Bring clarity, structure, and connection to a remote team

Lead difficult operational conversations with clarity and empathy

Support the Founder in navigating team evolution, including role changes or exits when needed

Operate with an AI-first mindset when designing workflows, systems, and team processes — leveraging AI tools and automation tools to increase efficiency, reduce manual work, and enable a lean team to operate at a high level

Own and manage all internal tools, backend processes, SOPs, and operational documentation, ensuring every team member is documenting and updated SOPs as they go

Create, manage, and troubleshoot existing automated workflows across the business

Own the Mysha website end-to-end (front-end and back-end), including integrations, basic content updates, payment and member management, and basic webpage buildout as needed

Manage and optimize all website-driven conversion flows: lead capture, membership sign-up, payment, and onboarding

Maintain and optimize the company's data architecture and single source of truth across member, financial, marketing, and operational data

Build and own dashboards and weekly, monthly, and quarterly reporting that make performance visible and actionable for the Founder and team

Analyze data to surface insights, trends, risks, and opportunities — not just report metrics

Within 6-9 months, this person will:

Create operational stability as the company scales

Protect and elevate the Mysha member experience

Build systems that support community growth without losing intimacy for our members

Become the clear owner of all company SOPs - "how things actually get done", ensuring every process for the business is centrally documented

Serve as the clear leader and go-to to the team on all operational matters