Remote Senior Manager, Customer Experience & NPS
Remote / Online - Candidates ideally in
Roseville, Placer County, California, 95678, USA
Listed on 2026-09-09
Roseville, Placer County, California, 95678, USA
Listing for:
Fidium
Remote/Work from Home
position Listed on 2026-09-09
Job specializations:
-
Management
Operations Management, Project & Program Management
Job Description & How to Apply Below
Fidium, a leading fiber internet provider, seeks a Senior Manager of Customer Experience to drive enterprise-wide initiatives that raise NPS and loyalty. You will translate feedback into cross-functional programs, partnering with Operations, Product, Training, and Technology to fix root causes and elevate every customer touchpoint.
The ideal candidate is a data-driven program leader who can influence without formal authority, build KPI dashboards, educate teams, and deliver measurable quality
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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