Telecoms Service Delivery Manager
Remote / Online - Candidates ideally in
Randburg, Johannesburg, 2000, South Africa
Listed on 2026-09-09
Randburg, Johannesburg, 2000, South Africa
Listing for:
Placements24
Remote/Work from Home
position Listed on 2026-09-09
Job specializations:
-
Management
Operations Management, Project & Program Management, Client Relationship Management
Job Description & How to Apply Below
About the Role
Our client is seeking an experienced and results-driven Telecoms Service Delivery Manager to lead the operational aspects of their telecommunications services in Randburg. This critical role focuses on ensuring the seamless and efficient delivery of services to clients, maintaining high standards of quality, and driving continuous improvement in operational processes. You will manage a team of technical and support staff, coordinate with various departments, and act as a key liaison with clients to ensure satisfaction.
This hybrid role combines essential on-site leadership with the flexibility of remote work, perfect for managing operations across the bustling Gauteng region.
- Oversee the end-to-end delivery of telecommunications services, ensuring adherence to SLAs and quality standards.
- Manage and mentor a team of service delivery professionals, fostering a high-performance culture.
- Develop and implement operational strategies to improve service efficiency, reliability, and customer satisfaction.
- Coordinate with network operations, engineering, and customer support teams to resolve service issues effectively.
- Act as a primary point of contact for key clients regarding service performance and issue resolution.
- Monitor service performance metrics, analyze trends, and generate regular reports for senior management.
- Manage budgets and resources allocated to service delivery operations.
- Bachelor's degree in Business Administration, Telecommunications, or a related field.
- 5+ years of experience in service delivery management within the telecommunications industry.
- Proven track record of managing complex service delivery operations and teams.
- Strong understanding of telecommunications technologies, network operations, and service level agreements (SLAs).
- Excellent leadership, communication, and stakeholder management skills.
- Competitive salary with significant bonus potential.
- Hybrid work arrangement providing flexibility.
- Comprehensive medical, dental, and retirement benefits.
- Generous annual leave and professional development opportunities.
- A dynamic role with opportunities to influence strategic direction.
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