Sr. Director Client Services

Summary

Southern California News Group (SCNG) is looking for a Senior Director of Client Services to oversee and lead our client services and category support team. This role will function as the lead strategist on top accounts to ensure the correct product strategy and execution are in place.

What You Will Do

• Manage a team of Account Managers, Account Specialists, and Category Coordinators across the Southern California market
• Lead team performance, focusing on achieving revenue retention, upsell growth, and cross-sell growth on an existing base of accounts using market and campaign performance data
• Provide weekly, monthly, quarterly, and annual revenue and account volume forecasting metrics using projected and historical data and trends
• Manage and oversee all inbound online and offline ad placement requests from agencies and media buying services
• Drive strategies for upsell growth, product cross-sell growth, and increased overall customer LTV, focusing on product performance and customer ROAS
• Work cross-functionally with Sales and Marketing Operations on new business and win-back opportunities using historical category, spend, and product performance data to drive lead generation strategies
• Function as the lead digital strategist across all accounts, working in conjunction with team members on product strategy and execution
• Collaborate with Ad Operations to ensure workflows and execution align to support client retention efforts
• Own development of client reporting, analysis, and necessary metrics to ensure customer investment is validated
• Assist on large-opportunity client sales calls by providing data and analysis to support campaign recommendations
• Partner with Ad Operations on product performance and UI/UX of client-facing platforms
• Build and foster team culture in a remote office environment while managing team composition to the highest skill level needed to support the client base
• Elevate and train members of the team to further knowledge and skills around emerging digital trends, data, and insights
• Attract and recruit top talent as positions open to ensure all business is properly supported

What You Will Bring

• 10+ years in a strategic leadership role within sales, operations, or client services for a digital agency, digital publisher, or digital media company
• Advanced working knowledge of digital adtech and delivery platforms such as Google Ad Manager and Facebook Ad Manager
• Proven ability to analyze and optimize campaign performance analytics within platforms such as Google Analytics
• 5+ years of experience in programmatic, search, and social media, with deep expertise in online and offline data-driven media buying tactics
• Outstanding leadership skills, including a lead-by-example management style with the ability to make decisions and own them
• Project management skills with experience in building business plans and presenting to executive teams
• Strong training and presentation skills
• Ability to work toward common goals in a group service and sales environment
• Excellent interpersonal and communication skills (written and verbal), paired with strong organization and attention to detail
• Analytical and data management skills, paired with technical proficiency in Excel, PowerPoint, and Salesforce
• Eagerness to learn and lead others to learn

Benefits And Compensation

The salary range is $140,000 - $145,000 + cell phone stipend and commission (OTE $189,000 + accelerators). Pay is based on several factors including but not limited to geographic location, education, work experience, time in role, certifications, etc. In addition to your salary, the Company offers eligible employees a variety of benefits including medical, dental, life and disability insurance, 401k, as well as paid time off and select paid holidays (all benefits are based on eligibility).

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Who We Are

In 2016, the Southern California News Group (SCNG) rapidly became a major U.S. news organization bringing together prominent publications like the Orange County Register and Riverside Press-Enterprise under the Media News Group umbrella. SCNG has become the largest news content provider in the…