Defined Contribution Senior Client Manager - Virtual

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards

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The Defined Contribution Senior Client Manager (SCM) is responsible for the day‑‑to‑day execution, governance, and operational excellence of Defined Contribution (DC) client delivery. This role leads global teams to successfully deliver ongoing operations and project work, ensuring high client satisfaction, strong operational health, and alignment to the strategic goals set by the Client Leader (CL). The SCM builds trusted client relationships through clear communication and expert guidance on complex plan and administrative issues, while fostering a One Alight culture that promotes collaboration across Alight US and Alight India.

Leveraging deep DB expertise, the SCM drives continuous improvement, partners closely with technology and internal service teams, supports financial performance and in‑year growth, and plays a key role in renewal readiness and contract stewardship.

• Accountable for the successful delivery of all ongoing operational work and ad hoc project work, leveraging strong project management practices and global team capabilities to achieve high levels of client satisfaction.

• Establish and lead governance routines that provide day‑‑to‑day oversight of client delivery, including monitoring operational health, managing risks, and ensuring timely issue resolution.

• Execute and lead teams against the strategic, operational, and service goals set by the CL for the account.

• Communicate regularly with clients at both day‑‑to‑day and senior levels, building strong, trusted relationships while providing transparency across all aspects of client delivery.

• Ensure client requirements remain accurate, current, and well‑understood across delivery teams, addressing questions related to unique situations, participant inquiries, client escalations, and specialized requirements.

• Partner with clients on complex plan issues by providing expert guidance on plan changes, projects, and administrative implications.

• Foster a One Alight culture by driving collaboration and cultural alignment between Alight US and Alight India, promoting shared accountability and seamless global delivery.

• Oversee work execution while…