Chief Operating Officer - Remote

Attain Talent is seeking a Chief Operating Officer with executive responsibility for defining, refining, and overseeing critical global financial and operational processes. These include order-to-cash, procure-to-pay, customer and program profitability tracking, capacity forecasting, sales & operations planning (S&OP), customer acquisition tracking, and KPI development and reporting.

In this role, The COO will lead all post-sales execution functions—including delivery, professional services, client success, support, and implementation—while establishing the financial and governance frameworks necessary to improve cash flow, EBITDA, and client retention. The COO will drive operational scalability and enterprise maturity by enhancing and expanding process infrastructure, implementing best-of-breed software solutions, and aligning decision-making with real-time data and KPIs.

The COO will have full decision-making authority over all post-sales operations including Project Delivery, R&D/Product, and Finance. The COO will also have full approval of Contracting/SOWs and Pre-sales approval of costing/pricing of effort to deliver the contracted scope to the customer. The COO will also be responsible for creating and maintaining customer trust, executing services contracts, and enabling scalable revenue growth through disciplined execution and margin management, while building a next-generation SaaS operating model.

• Serve as executive leader for all post-sales operations including professional services, client delivery, support, and implementation.
• Create and lead a standardized execution framework: project dashboards, time tracking, milestone reviews, estimation models, and delivery KPIs.
• Act as escalation point for critical accounts; personally intervene to stabilize at-risk contracts and establish customer trust.
• Establish and lead a formal Opportunity Review Board (ORB) to approve margin integrity, project timelines, and resource alignment pre-sale.
• Institute standardized governance frameworks and implementation of control mechanisms (e.g., delegation of authority matrix).
• Lead internal resource planning and workforce optimization across U.S. and international teams.
• Build and lead the internal project management, implementation, and support functions, ensuring high retention and staff performance.
• Develop and track KPIs to measure customer profitability, services margins, cash conversion, and project-level health.
• Lead project level cash flow modeling using ETCs and POS modeling; track and forecast margin leakage and reallocate resources accordingly.
• Implement SaaS vs. Services margin tracking and align accounting methods with GAAP guidelines for cost capitalization.
• Develop and negotiate change orders or deliverable structures to improve cash timing and reduce revenue risk.
• Develop and implement contract margin enhancement strategies across the portfolio.
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• Define and optimize company-wide processes including order-to-cash, procure-to-pay, and S&OP; ensure alignment with finance and delivery systems.
• Oversee subcontractor and partner management; introduce rigorous vendor/subcontractor financial risk assessment and propose offshoring restructuring where applicable.
• Develop and track KPIs to measure customer profitability, services margins, cash conversion, and project-level health.

• Assess existing tools and technology and, where needed, recommend and implement scalable third-party platforms (e.g., time tracking, CRM, FP&A tools, ERP modules) to improve automation, reporting, and governance.
• Develop business cases for technology investments to support growth from $25M to $100M+ in…