Director of Property Management & Strategy

JOB ANNOUNCEMENT Director of Property Management & Strategy

Location:

On-site at LTSC’s Main Office in Downtown LA and LTSC-managed residential buildings;
Hybrid, 1-2 days working from home

Compensation:
Annual rate $,000/year depending on experience

Hours:

Full-time, Regular, Exempt

Benefits:
Comprehensive Benefits package includes –

• Paid sick leave, vacation leave, and monthly mental health days
• Paid holidays, including employee birthdays and the winter holiday closure week between Christmas and New Year’s
  • Exception for Property Management Staff - Floating Holiday Match:
    Employees earn 1 hour of Floating PTO for every hour worked during the winter holiday closure. Working the full winter holiday closure results in a comparable number of days of flexible PTO for later use.
• Full health coverage through designated health plans
• Employer matching for 403(b) retirement plan
• Therapy stipend program

Supervisor:
Managing Director of Finance (CFO)

For 45 years, Little Tokyo Service Center (LTSC) has provided a safety net of social welfare and community development services to empower people and communities in need. LTSC provides culturally and linguistically appropriate services to the Japanese American community in the Southland, builds multi-family affordable housing projects to uplift low-income neighborhoods of color throughout Los Angeles, and promotes equitable development and cultural preservation in the Little Tokyo neighborhood.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, age, national origin or disability.

The Director of Property Management & Strategy is a senior leadership role responsible for overseeing the physical and financial performance of LTSC’s property portfolio while ensuring resident safety and satisfaction. This leader will drive strategic planning, operational excellence, and regulatory compliance across all managed assets.

Key aspects of this role include providing direct supervision and performance management to the Property Management Team, ensuring rigorous compliance with affordable housing programs, maintaining the physical integrity of buildings, and collaborating effectively with vendors, government agencies, and community stakeholders. As a member of LTSC’s senior leadership team, the Director will actively contribute to organizational strategic planning and goal-setting initiatives.

• Develop and implement the annual operating strategy for the Property Management department, aligning staffing levels with performance benchmarks.
• Establish and refine detailed policies and procedures to guide departmental operations.
• Design and deploy tools for monitoring property performance, risk management, financial reporting, and budget preparation.
• Lead the evaluation and adoption of new software, systems, and emerging technologies to enhance operational efficiency, automate workflows, and strengthen management capabilities.
• Prepare the departmental budget and invest in staff training and certification programs.
• Assess the cost-effectiveness of external consultants; when engaged, oversee their deliverables, timelines, and professionalism.
• Provide regular reports and updates to LTSC’s executive leadership and the Board of Directors.

• Manage revenue collection strategies, including monitoring delinquent rents and resolving issues related to potential loss or abatement of operating subsidies.
• Execute rent increases annually (as permitted by regulations) to maintain portfolio growth.
• Monitor property expenses and identify opportunities for cost savings, such as consolidating vendor…