Litigation Collections Team Lead

Fully Remote | Temp-to-Hire | Full-Time
Schedule: 9:00 AM–5:30 PM ET
Pay: $25–$30/hour

Our client is seeking a Litigation Collections Team Lead to join their growing team in a temp-to-hire opportunity with the potential to transition into a permanent position.

This role is ideal for someone with experience in collections, accounts receivable, payoff processing, mortgage servicing, or financial operations who enjoys coaching others, solving problems, and keeping workflows moving.

• Temp-to-hire opportunity with long-term potential

• Fully remote position

• Step into a hands-on leadership role while continuing to manage accounts and escalations

• Coach and support a team while driving productivity, accuracy, and accountability

• Gain exposure to legal collections, medical receivables, personal injury cases, payoff processing, and settlement activity

• Work directly with attorneys, law firms, Accounting, Customer Success, and internal leadership

• Help improve workflows, training, quality assurance, and compliance processes

• Use reporting and performance data to identify trends and opportunities for improvement

• Provide daily guidance, coaching, and support to Collections Specialists

• Monitor team productivity, accuracy, workflow, and adherence to established procedures

• Coordinate daily and weekly priorities across the team

• Assist with onboarding, training, and ongoing employee development

• Support monthly one-on-one meetings and team meetings

• Help allocate workloads and provide coverage support as needed

• Identify opportunities to improve processes, productivity, and team performance

• Manage complex receivable accounts, payoff requests, and settlement-related activity

• Review balances, documentation, lien packages, and settlement details for accuracy

• Monitor portfolio queues and ensure accounts are serviced according to established procedures

• Coordinate provider status updates, case servicing lists, database entries, and lien package tracking

• Review escalated account issues, case exceptions, additional funding requests, and write-off requests

• Research discrepancies and help resolve account or servicing issues

• Communicate account updates with attorneys, law firms, providers, and internal teams

As the Litigation Collections Team Lead, you'll serve as a key point of contact for both internal teams and external partners.

• Triage inbound calls and assist with escalated inquiries

• Provide timely and professional updates regarding account and payoff status

• Maintain clear written communication across internal systems and platforms

• Partner with Accounting and Customer Success on reconciliations, law firm requests, and portfolio needs

• Build strong relationships with attorneys, law firms, providers, and internal stakeholders

• Perform quality assurance reviews and support internal compliance audits

• Help ensure case management and provider information remain HIPAA compliant

• Monitor team KPIs, including contact, servicing, and compliance metrics

• Utilize Power BI and internal systems to track and report on team performance

• Prepare weekly performance and audit updates for leadership

• Identify performance trends, gaps, and opportunities for improvement

• Support monthly reporting and portfolio servicing reviews

The ideal Litigation Collections Team Lead is a confident, organized communicator who can effectively lead a team while remaining actively involved in day-to-day operations.

• Previous experience in collections, accounts receivable, accounts…