Program Supervisor

Job Summary
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view 'Our DES' video.

Come join the DES Team!
The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.
DES is seeking an experienced and highly motivated individual to join our team as a Program Supervisor with the Rehabilitation Services Administration (RSA). This position is responsible for providing direct supervision to Vocational Rehabilitation staff, including hiring, training, coaching, evaluating, and performing disciplinary action when necessary. The position is responsible for monitoring case management practices to ensure compliance with RSA policies and procedures.

This position will serve in a hybrid work environment.
This position may be available for remote work within Arizona (minimum 2 days per week in the office/hoteling).
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across many State agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Job Duties
Essential Duties and Responsibilities Include but Are Not Limited To:

• Provides supervision and oversight of Vocational Rehabilitation staff. Responsible for personnel functions including hiring, staffing, coaching, mentoring, evaluating, and training.
• Completes unit reports; analyzes and interprets case management and performance reports and determines course of action.
• Represents RSA in community partnership/stakeholder meetings, forums, boards, committees, and work groups. Participates in public relations, community outreach, and responds to public and program inquiries.
• Responds to and researches client inquiries and appeals.
• Facilitates regular team meetings, discussions, and case staffing; responsible for assigning workloads and duties.
• Reviews cases for quality assurance through formal and informal case reviews. Reviews and approves client cases.

• Federal and state laws and regulations for Vocational Rehabilitation, rehabilitation principles and practices and reporting requirements.
• Various disabilities and effective case management techniques.
• Counseling techniques.
• Knowledge of effective management and supervisory techniques.

• Leadership, problem solving, decision making, and negotiating.
• Analyzing, evaluating, and interpreting data to implement solutions.
• Oral and written communication.

• Work with a diverse group of stakeholders.
• Prioritize tasks, ability to provide leadership and team building.
• Establish and maintain effective working relationships.

• Commission on Rehabilitation Counselor Certification (CRCC) preferred.

• Master's degree in Rehabilitation Counseling or related field; plus one year experience, paid or unpaid, working with individuals with disabilities.
• One year of supervisory or management experience.
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel will be required for State business. If this position requires driving or the use of a vehicle…