Program Manager - WISE Women's Business Center

Program Manager - WISE Women's Business Center

Job # | 043065

Department Code |

Department | School of Management

Job Title | Program Manager - WISE Women's Business Center

Location | Syracuse, NY

Campus | Syracuse, NY

Commitment to On-Campus Experience | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range | $63,000

Pay Determination | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level | S5

FLSA Status | Exempt

Hours | Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.

Job Type | Full-time

Unionized Position Code | Not Applicable

Job Description | The Communications, Data & Program Manager is responsible for the full scope of marketing, communications, data management, program operations, and client services functions at the WISE Women’s Business Center (WISE WBC). The position independently develops and executes WISE’s marketing and communications strategy across all channels. It administers the center’s CRM, federal reporting, and software systems, serving as the primary systems administrator for Outcome Tracker, Nexus, and the EAC Portal.

The position manages client intake and counseling team operations, including SBA Form 641 compliance infrastructure, and oversees the WISE intern program. It also manages consultant agreements through Syracuse University’s Office of Sponsored Programs (OSP) and Office of Sponsored Accounting (OSA), and coordinates with Whitman’s financial administration team on transactional financial processes. The position exercises independent judgment across all functional areas and is relied upon by the Director for day-to-day marketing, data, and operational decisions.

This position is part of a bargaining unit and is represented by the union SEIU, Local 200

United.

Education and Experience | Bachelor’s degree in communications, marketing, business administration, information management, or a related field, or an equivalent combination of education and experience. Minimum three to five years of progressively responsible experience in marketing, communications, program administration, or a related field. Demonstrated proficiency in CRM systems administration, including system configuration, data management, and reporting.

Skills and Knowledge | Experience with digital marketing tools and platforms, including social media management, email marketing, web analytics, and content creation tools. Strong written and verbal communication skills, with demonstrated ability to develop and execute multi-channel communications strategies independently. Ability to manage multiple concurrent projects and priorities with a high degree of accuracy and minimal supervision. Experience with state and federal grant programs, SBA reporting systems, or nonprofit program administration preferred.

Responsibilities | Develops, plans, and executes WISE’s annual marketing and communications strategy…