DCM Case Manager Supervisor - West Virginia

JOB PURPOSE:

The DCM Case Manager Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner.
* Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.

The DCM serves as the primary point of contact for disaster survivors and is responsible for assessing disaster-caused unmet needs, assisting survivors with the development and implementation of their recovery plans, coordinating resources and services, and supporting cases through recovery and closure.

Minimum Qualifications:

Associate’s degree in a related field

Minimum of one year of experience in publicly facing case management

Knowledge of FEMA’s Disaster Case Management framework

Knowledge of 2 C.F.R. 200, 44 C.F.R., and the Stafford Act Proficiency in Microsoft Word and Excel Technical skills in analysis, business accounting principles, and knowledge of construction methodologies

Ability to successfully clear the required criminal background check ESSENTIAL JOB RESPONSIBILITIES Provide Vision and Leadership Serve as a visible and accessible leader, meeting regularly with Case Managers to staff caseloads, resolve challenges, and ensure survivors’ needs are met.

Keep staff informed on program updates, contract requirements, and organizational priorities.

KPI:
Hold weekly caseload staffing sessions with 100% of Case Managers; communicate all program/policy updates within 48 hours.

Develop and Empower Staff Ensure assigned staff are trained, supported, and motivated to meet program deliverables.

Supervise Case Managers by:

Making quality hiring decisions.

Training, mentoring, and modeling trauma-informed care and best practices.

Monitoring performance, documenting progress, and delivering evaluations.

Foster a culture of accountability, growth, and service excellence.

KPI:
Maintain 90% staff retention; provide 100% of Case Managers timely evaluations and at least two professional development opportunities per quarter.

Ensure Quality and Compliance Assign and balance Disaster Case Manager caseloads weekly to ensure manageable workloads.

Review assigned cases weekly for compliance, progress toward goals, and timely updates of Individual Recovery Plans (IRPs) and Service Plans.

Provide case guidance and technical support to ensure high-quality, client-centered services.

KPI:
Conduct weekly case reviews for 100% of active cases; maintain 95% documentation accuracy and timeliness; ensure 100% of IRPs are updated as scheduled.

Collaborate and Drive Results Meet regularly with Supervisors and Program Managers to evaluate performance, address challenges, and recommend improvements.

Generate and deliver reports, dashboards, and case status updates.

Promote innovation by asking solution-oriented questions such as “How can we improve outcomes?” and “What barriers can we remove?”KPI:
Submit 100% of required reports on time; document at least three program improvements per quarter resulting from staff or leadership feedback.

Promote Growth and Professional Development Identify training needs and encourage staff participation in workshops, seminars, and FEMA/state trainings.

Model commitment to continuous learning.

KPI:
Track 100% completion of mandatory trainings; provide one additional skill-building workshop per quarter.

Foster Collaboration and Community Trust…