Operations Manager

Position Summary

The Operations Manager oversees the day-to-day administrative and operational functions of the Arizona and New Mexico Chapters, ensuring efficient and effective support across multiple locations. As a member of the Chapter management team, this role partners with department leaders to drive operational excellence and support goals. Key responsibilities include facilities management, budgeting/financial administration, vendor and contract management, information technology coordination, board and committee support, and operational logistics.

The Operations Manager also provides executive-level support to the Executive Director and serves as a key liaison with national office partners, vendors, and external stakeholders.

The Operations Manager oversees the day-to-day administrative and operational functions of the Arizona and New Mexico Chapters, ensuring efficient and effective support across multiple locations. As a member of the Chapter management team, this role partners with department leaders to drive operational excellence and support goals. Key responsibilities include facilities management, budgeting/financial administration, vendor and contract management, information technology coordination, board and committee support, and operational logistics.

The Operations Manager also provides executive-level support to the Executive Director and serves as a key liaison with national office partners, vendors, and external stakeholders.

• Lead operations for Chapter offices in New Mexico and Arizona.
• Serve on the Chapter management team, contributing to planning, efficiencies, and cross-functional collaboration.
• Support the Executive Director with budgeting, reporting, analysis, special projects, and administrative priorities; develop and manage operating budgets for supplies, equipment, furniture, and technology.
• Coordinate meetings, travel, events, and logistics for staff and volunteers.
• With hiring managers and HR, support recruitment, interviews, onboarding, and offboarding.
• Manage office space planning, reconfigurations, facilities, budgeting, procurement, and maintenance across all locations; partner with the Real Estate Department on lease negotiations and other real estate matters.
• Oversee certificates of insurance, vendor documentation, and event-related compliance requirements.
• Manage Chapter mail, donation processing, sponsor ships, invoices, payments, and check handling activities.
• Serve as the primary liaison between the Chapter, home office, and IT vendors; coordinate training and implementations; manage technology inventory, lifecycle planning, procurement, and new hire equipment provisioning.
• Manage Chapter records, contracts, vendor relationships, bid processes, and purchasing agreements.
• Support the Executive Director and department leaders in administering Board and committee activities, including logistics, materials, and meeting minutes.

• Bachelor’s degree or equivalent combination of education and experience.
• Three or more years of operations, office management, or administrative support experience.
• Bilingual Spanish-English preferred.

• Experience managing budgets and financial processes.
• Strong organizational skills with the ability to work independently and ensure accuracy and attention to detail.
• Strong interpersonal, verbal, and collaboration skills, with the ability to build relationships and work effectively across teams.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), databases, Google Workspace, and standard office technology.
• Strong written communication skills, including business correspondence, meeting documentation, and minute-taking.
• Ability to travel up to 15%, including…