Program Manager; Youth Development Administration

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

This management level classification may be populated with multiple incumbents who exercise a broad range of authority over complex programs critical to a department’s mission. Responsibilities require work beyond typical program or project management work. Incumbents must exercise substantial innovation and leadership in developing and managing programs or projects. The Program Manager is distinguished from the lower classification of Program Specialist in that the Program Manager is responsible for administration and management of major complex programs and projects with high visibility and substantial citywide impact.

This class is distinguished from that of Support Services Manager in that the latter class manages all internal support functions for a department and supports a board or commission.

• Organizes, coordinates, and manages one or more major programs or projects with high visability and citywide impact; coordinates administrative functions including budget preparation, financial management, contract administration, and personnel administration for the program.
• Develops procedures and methodologies within compliance requirements; interprets and applies existing policies to actual situations; coordinates development of work plans, selects and supervises staff; meets with staff to identify and resolve problems, assigns work activities, and evaluates work products.
• Serves as principal contact for the program/project; confers with department heads, division chiefs, members of professional staff, and other officials concerning programs, regulations, procedures, policies, etc.; represents the department in a variety of meetings involving program coordination or regulatory requirements; may serve on commissions or non-profit boards as part of program service delivery.
• Develops and maintains informational and statistical reports regarding program performance, goal attainment, and service levels; conducts customer service audits and delivers customer service training.
• Works with vendors and suppliers; writes RFP/RFQs, contracts, and grant applications; negotiates terms, conditions and performance standards.
• Provides exceptional customer service to those contacted in the course of work.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

• Principles and practices of public administration, including governmental finance, budgeting, personnel administration, procurement methods.
• Methods and practices of modern office management.
• Advanced principles and practices of research, analysis, and technical report writing.
• Functions and missions of publicly appointed Boards or Commissions.
• Principles and practices of supervision.
• Advanced principles and practices of project/program development, management and administration.
• Principles and practices of supervision and training.

• Collecting and analyzing large volumes of data and reaching a conclusion supported by the research.
• Building a consensus among parties with competing or conflicting interests.
• Supervising and motivating employees and generating department-wide cooperation in support of strategic goals and plans.
• Use of computers, computer applications, and software.

• Prepare technical or analytical reports.
• Interpret and apply regulatory practices, rules, and policies to actual situations.
• Present ideas effectively, orally and in…