Dealer Originations Manager

** What’s Under the Hood
** GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX.
** That’s Nice, But What’s the Job?
**** Dealer Originations Manager

— Key Responsibilities
*** Lead daily Dealer Originations operations, including staffing, workforce scheduling, phone coverage, shared inboxes, workflow execution, and service-level performance.
* Establish work priorities and oversee resource allocation to maintain adequate coverage, balance workloads, and meet evolving business demands.
* Analyze operational performance, identify coverage gaps and emerging trends, and provide leadership with timely updates and recommended solutions.
* Oversee the dealer agreement process to ensure required documentation is collected accurately and consistently, service expectations are met, and exceptions are escalated appropriately.
* Provide leadership for complex dealer escalations, coordinating timely resolution, clear communication, and closed-loop follow-up.
* Coach and develop Dealer Specialists and team leads through real-time guidance, structured training, performance feedback, and ongoing development.
* Reinforce departmental procedures, quality standards, service expectations, and accountability to promote consistent execution and an exceptional dealer experience.
* Partner with Funding, Onboarding, Sales, Product, Risk, and other internal stakeholders to resolve dealer issues, improve processes, and support originations growth.
* Identify and implement workflow improvements that increase operational efficiency, strengthen service delivery, and enhance the overall GoFi dealer experience.
* Monitor escalation-ticket volume, trends, and resolution quality while ensuring high-priority matters receive appropriate attention.
* Promote a responsive, professional, and dealer-focused culture that strengthens relationships and builds dealer confidence in the GoFi program.
* Lead special projects and address emerging business needs in partnership with senior leadership.
** So What About the Perks? Perks matter**
* ** We take a hybrid work approach,
** finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
* ** Medical, dental, and vision, oh my!
** Drive Time Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
* ** But Wait, There’s More.
** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
* ** Growth Opportunities.
** You grow, I grow, we all grow!  But seriously, Drive Time Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
* ** Tuition Reimbursement.
** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
* ** Wellness Program.
** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
* ** Gratitude is Green.
** We offer competitive pay across the organization, because, well... money matters!
* ** Paid Time Off.
** Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days,…