Sr. Director Retail Operations

About Us

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement of our associates by harnessing their unique contributions to grow and improve, and our success is guided by a culture that values keeping it simple and making it matter. J.Jill is an equal opportunity employer and is committed to providing an inclusive and professional workplace free from discrimination and harassment.

All employment decisions at J.Jill are based solely upon business needs, job requirements and individual qualifications without regard to race, color, religion, sex, pregnancy and pregnancy related conditions, gender identity, gender expression, national origin, sexual orientation, sexual and reproductive health decisions, age, marital status, disability, genetic information, military or veteran status or any other legally protected status.

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The Senior Director, Retail Operations & Experience is a key leader within the Store Operations organization, responsible for shaping the strategy, structure, and operating model that support J.Jill's growth and transformation. This role leads the home office Store Operations function and serves as a trusted partner to field leadership, translating business priorities into scalable, practical execution across the store fleet.

The Senior Director will strengthen consistency, accountability, and field capacity by improving processes, systems, communications, reporting, training, and workload planning. The role combines strategic leadership with hands‑on operational ownership, using financial and operational insights to identify opportunities, simplify work, and enable store teams to focus on the customer and deliver business results.

• Develop and lead a comprehensive Retail Operations strategy that supports business growth, transformation, field capacity, scalability, and a strong customer and associate experience.
• Establish consistent operating standards and practices across the store fleet, ensuring stores have clear expectations, tools, and processes to drive consistent execution of the J.Jill customer and selling experience.
• Lead the Store Operations team and establish clear ownership, structure, priorities, and accountability across store processes, systems, communications, training, workload planning, and operational execution.
• Translate strategic business priorities into clear operating plans, roadmaps, tools, and field execution strategies; prioritize home office initiatives so stores can focus resources on the highest-value work, selling activities, and customer engagement.
• Partner closely with the SVP Retail, Regional Directors, District Managers, and cross-functional leaders to identify operational issues and opportunities, recommend solutions, and ensure strong alignment between the home office and field.
• Develop and oversee clear, consistent field communications, including operating calendars, policies, procedures, promotional and merchandising directives, special events, and other cross-functional initiatives.
• Create and evolve actionable reporting, scorecards, exception analysis, and other tools that help field leaders understand performance, identify opportunities, and improve financial results.
• Apply strong P&L and retail business acumen across labor, staffing, inventory, productivity, payroll, and key KPIs; partner with HR and field leadership on staffing models, floor coverage, and related workforce practices.
• Evaluate existing processes and documentation, eliminate non‑value‑added…