Manager-Vendor Relations; Hybrid, Morrisville, North Carolina

The Vendor Relations Manager is responsible for overseeing the successful implementation, ongoing relationship and monitoring of large vendors serving Alliance members under delegated agreements and the contracts for Alliance’s value-added services program. This position serves as the intermediary between external vendors and internal subject matter experts and will be involved in the entire lifecycle of agency-wide contracts from negotiation through delivery.

This position is hybrid with ability to work three days remote. On Tuesday and Wednesday of every week the selected candidate must report onsite at Alliance's Home Office in Morrisville, NC.

Manage and Develop staff

• Work with Human Resources to attract, maintain, and retain a highly qualified and well-trained workforce
• Ensure staff are well trained in and comply with all organization and department policies, procedures, and business processes
• Organize workflows and ensure staff understand their roles and responsibilities
• Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
• Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
• Ensure all staff are treated with respect and dignity
• Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
• Work to resolve conflicts and disputes, ensuring that all participants are given a voice
• Set goals for performance and deadlines in line with organization goals and vision
• Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
• Cultivate and encourage efforts to expand cross-team collaboration and partnership

Manage Unit operations

• Develop and maintain procedures, and business processes for the working relationships, roles, and responsibilities between Vendor Relations Manager, subject matter experts, vendors, and other key internal Alliance partners
• Implement vendor management processes across the organization, providing guidance to stakeholders, and seeking ways to continually improve the processes
• Along with Organizational Development Team, design and deliver training content for vendor management including day-to-day working guidelines, communication practices, and risk escalation process

• Develop, review, and maintain all enterprise-wide contracts for large vendors serving Alliance members, as well as contracts for Alliance’s value-added services program.
• Manage the procurement process from start to finish, including sourcing, negotiation, and contract management
• Conduct market research and analysis to identify new vendors and evaluate their capabilities and pricing
• Ensure contract is drafted in compliance with Alliance Health policies and procedures, Tailored Plan contract requirements, and NCQA standards.
• Monitor vendor performance on the administrative components of the contract and gather performance data on the technical and outcomes components
• Work with internal teams to understand data and performance requirements and Financial Operations to ensure accurate reporting and invoicing
• Communicate the progress of monthly/quarterly actions and deliverables to internal and external stakeholders
• Monitor changes to Tailored Plan contract requirements including review of weekly Department of Health & Human Services (DHHS) Medicaid Bulletins and released Tailored Plan contract amendments to understand potential impacts to vendor contracts.
• Discuss, recommend changes, and…