Director of Scaled Customer Success & Growth
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-09-17
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Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Newsela is seeking a Director of Scaled Customer Success to lead and optimize strategies for their SMB and Schools customer segments. This role involves coaching frontline managers and ensuring effective execution of customer success motions for strong retention and engagement outcomes.
The ideal candidate will have over 7 years of relevant experience, particularly in EdTech, with a track record of implementing data-driven strategies and optimizing customer journeys. Benefits include comprehensive medical plans, flexible PTO, and a remote work model.
We are currently recruiting a Director of Scaled Customer Success & Growth for our team in United States.
We would love to welcome a new Director of Scaled Customer Success & Growth to our team in United States.
For the Director of Scaled Customer Success & Growth position at Newsela, we are reviewing applications now.
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