Head of Scaled Customer Success; Remote
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-09-17
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Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Newsela is seeking a Director, Scaled Customer Success to lead the strategy and performance of SMB and Schools segments. You will manage frontline managers, design a scalable coverage model, and drive adoption, retention, and renewal readiness while maximizing account health.
You'll own revenue and retention targets, build data-driven processes, partner cross-functionally, and coach teams to grow ARR through whitespace and upsell, all while aligning with Newsela's mission and customer goals.
We would love to welcome a new Head of Scaled Customer Success (Remote) to our team in United States.
This is a strong role to take on the Head of Scaled Customer Success (Remote) role at Truly Hired.
As a Head of Scaled Customer Success (Remote), you will play an important part at Truly Hired in United States.
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