Manger of Campus Launch and Operational Readiness

POSITION:
Manager of Campus Launch and Operational Readiness DEPARTMENT:
Advancement

LOCATION:

Great Hearts Phoenix Home Office, 4717 E Hilton Ave. Suite 300, Phoenix, AZ 85034

REPORTS TO:

Senior Director of Enterprise Operations SALARY RANGE: $75,000-$90,000

The Manager of Campus Launch and Operational Readiness serves as a critical member of the Growth Team and is responsible for supporting the successful launch and operational readiness of new Great Hearts campuses and affiliated educational initiatives. This position provides operational leadership and implementation support for campus openings, facility readiness, furniture, fixtures and equipment (FFE), instructional material deployment, vendor coordination, operational training, documentation development, and knowledge transfer to campus-based operational teams.

This role serves as a bridge between Home Office departments and new campuses, ensuring operational consistency, preserving institutional knowledge, and establishing scalable systems that support Great Hearts' continued growth. Manager of Campus Launch and Operational Readiness will travel regularly to emerging regions and new campuses to provide on-site implementation support and training until permanent campus personnel assume responsibility. This position plays a critical role in preserving institutional knowledge, supporting organizational growth, ensuring operational consistency across regions, and preparing new campuses for successful opening-day operations.

The role directly contributes to Great Hearts America's strategic growth initiatives and long-term expansion efforts by creating scalable systems, training future operational leaders, and ensuring excellence in campus implementation.

• Campus Launch and Growth Support Lead operational readiness efforts for new campus openings and growth initiatives.
• Support campus launch activities from pre-construction planning through opening day readiness.
• Coordinate and monitor key operational milestones associated with campus openings.
• Serve as an on-site operational resource during critical launch phases.
• Assist with transition planning and handoff of responsibilities to permanent campus personnel.
• Facilities and Operational Implementation Support planning and implementation of operational infrastructure including:
  Classroom layouts and standards Furniture, fixtures, and equipment (FFE) Whiteboards and instructional equipment Security camera systems Access control and badge systems Playground equipment and specifications Campus operational spaces Assist with coordination of contractors, vendors, and implementation partners during assigned project phases with the project management team. Support facilities-related projects including tenant improvements and operational readiness activities.
• Curriculum and Instructional Readiness Collaborate with Academic and Curriculum teams to ensure instructional materials are ordered, received, organized, and distributed prior to opening day. Develop and maintain campus readiness processes for classroom materials and instructional resources. Support campus operational teams in establishing inventory management and distribution procedures. Assist campuses with planning and execution of family-facing material distribution events.
• Vendor and Partner Management Assist with identification, evaluation, onboarding, and management of operational vendors. Support establishment of vendor relationships across new regions. Coordinate operational service providers including janitorial, security, furniture, and equipment vendors. Monitor vendor performance and compliance with Great Hearts standards.
• Training and Operational Development Support hiring processes for key campus operational positions including Director of Campus Operations, Office Manager, and Front Office Assistant. Participate in candidate screening, interview processes, onboarding, and operational training. Develop and deliver training materials and implementation resources. Provide coaching and support during the transition of responsibilities to campus operational teams. Serve as a subject matter expert regarding Great Hearts operational standards and practices.
• Documentation and Knowledge Management Identify, document, and standardize operational practices and institutional knowledge. Develop new operational playbooks, procedures, guides, and implementation resources. Update and maintain existing operational documentation. Establish and…