Program Manager

At UNC Executive Development, we take great pride in the design and delivery of our programs, providing business leaders with the space to learn and grow professionally and personally. As a key member of the program and operations team, the Program Manager is responsible for all aspects of program management and delivery in Chapel Hill, other US locations, global program locations, as well as virtual programming.

This individual serves as a primary customer interface with high-level corporate executive participants and manages all operational components of program delivery.

• Perform on-site, virtual, and/or hybrid program delivery management for Executive Development clients and participants
• Manage multiple programs being delivered consecutively using strong project management skills
• Collaborate with the internal program and operations team to meet deadlines and effectively deliver high-quality programming
• Establish andmaintainexcellent, professional working relationships with clients and program participants with a service-first mindset that we call the Carolina Experience
• Coordinate with program faculty and Portfolio
  
  Directors to drive the planning process before, after and during program deliveries
• Set timelines for faculty and keep them informedaboutimportantclientdetails
• Work closely with service providers to ensure program operations run smoothly and efficiently
• Contract and negotiatewithappropriate suppliers to obtain meeting space, lodging, meals, and program materials
• Manage accounts payablesand receivablesandtrackprogram expensestostay withinan established budget
• Prepare and provide participants with high-qualityprogrammaterials in formats consistent with Kenan-Flagler and UNCbrand standards
• Develop program websites for use in distributing program information, includinglogisticsand materials,and communicate with participants and company officials to provide instructions concerning their participation
• Proactively seek opportunities for process improvementanddetermineappropriate solutions for program delivery

The successful candidate will have strong customer service orientation, excellent attention to detail, strong project management, organizational, and communication skills. Experience working with global clients and direct report management a plus. Strong command of Microsoft Word, Excel, and PowerPoint desired. Experience in event management, corporate customer service, virtual learning platforms, and training and development preferred. Minimum qualifications include an undergraduate degree and three years of administrative experience or equivalent experience in a related area.

This role will work closely with their program and operations team. If desired, this position offers potential for upward mobility and growth pathways within operations and/or program design.

Job Type: Full-time

• This role is primarily based on-site, providing opportunities for meaningful collaboration, relationship building, and team engagement. Limited remote work flexibility is available depending on program delivery needs and office-specific task requirements.
• Must be within commuting distance to office
• Potential domestic and international travel (up to 25% of time)
• In addition to base salary, this role is eligible to participate in an incentive compensation plan with competitive bonus potential based on performance.
• Group health, dental and vision plans
• 401(k) retirement plan with employer match
• Life & disability insurance provided and funded by the LLC
• Flexible spending account options
• Paid holidays and time-off
• Paid parental leave and other leave programs

This position will remain open until Friday, September 25th.

The Program Manager is an…