Program Manager, Child First

EMPLOYER INFORMATION Clifford Beers Community Care Center (CBCCC) is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

PURPOSE The Child First Program Manager provides clinical, administrative, and operational leadership for the Child First program. This position directs and coordinates the day-to-day operations of the program and implements programmatic, clinical, and administrative policies and procedures to achieve program goals and ensure the delivery of high-quality services to children and families.

The Program Manager provides reflective clinical supervision to Child First Clinical Teams, each consisting of a Care Coordinator and a Mental Health and Developmental Clinician, who deliver the Child First home-based therapeutic intervention. The Program Manager is responsible for supporting Child First model fidelity, staff development, clinical quality, productivity, documentation compliance, billing and reimbursement processes, and overall program performance.

KEY RESPONSIBILITIES Provide leadership and oversight for the Child First program, ensuring program operations, clinical services, billing practices, and outcomes align with organizational goals, strategic priorities, payer requirements, and Child First model fidelity.

Supervise, mentor, and support Child First Clinicians, Care Coordinators, and Clinical Team members through weekly individual reflective supervision, coaching, case consultation, and professional development.

Facilitate weekly Child First group reflective supervision and case conference meetings, incorporating video review when appropriate to enhance clinical practice and reflective learning.

Monitor staff performance, clinical productivity, caseloads, service delivery, documentation completion, and billing activity to ensure high-quality, family-centered care and compliance with organizational, regulatory, payer, and Child First requirements.

Ensure program staffing and scheduling practices support the needs and availability of children and families, including the delivery of services during required evening hours.

Utilize the Child First Fidelity Framework to monitor implementation of the model, provide coaching and corrective guidance when necessary, and ensure ongoing fidelity across Clinical Teams.

Review monthly process, productivity, billing, and performance data with staff; identify trends, barriers, and opportunities for improvement; and develop targeted training, coaching, and quality improvement initiatives.

Review quarterly clinical outcome data with staff, evaluate program effectiveness, and implement strategies to improve client outcomes, service quality, engagement, and program performance.

Lead site-based quality improvement and quality enhancement activities in collaboration with the Connecticut Clinical Director, organizational leadership, and Changent.

Recruit, interview, hire, onboard, supervise, and develop Child First staff in accordance with organizational policies and Child First hiring and model requirements established by Changent.

Ensure all staff successfully complete required Child First training, including the Child First Learning Collaborative, distance-learning curriculum, specialty trainings, ongoing fidelity activities, and other professional development requirements established by Changent.

Promote staff competency and adherence to evidence-based, trauma-informed, culturally responsive, relationship-based, and family-centered practices consistent with the Child First model.

Participate in required Clinical Supervisors’ meetings with…