Funeral Location Leader

Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments.

Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations--we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.

The Location Leader is responsible for day-to-day operations, customer service standards, being a company ambassador to the community, the overall financial performance of the location/s, and Team Member development that creates, supports, and sustains a high-performance, innovative and family-centric culture.

Overview & Responsibilities:

• Buildsand maintainsa strong “brand”by building relationships inthe community,stayinginnovative with social media, i.e.,Facebook,Instagramandkeeping the individualbrand alignedwiththe business segments
• Ensures every client familyispresented with all service and merchandiseoptions–Every Family,Every Option,Every Time, communicating the importance of a differentiated guest experience by clearly articulating the value of Share Life®
• Contributestotheoverall efficiencyofthe locationbymaintaining openand effective communication andmaintainingaccurate andtimelyclientfiles.
• Maintains customer service standards asimplementedforappropriatebrand/s
• Leads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot are adequately maintained
• Leads and oversees, and manages all financial components, including vendor relationships, i.e., signing checks, annual budgeting, accounts payable and receivable, labor management, daily sales outstanding (DSO), revenue, and EBITDA for the locations
• Leads monthly and quarterly financial and business reviews with Team Members, drives revenue, sales, and business results
• Leads all disaster relief efforts in partnership with supervisor, i.e., hurricanes, winter storms, tornadoes, etc., to ensure Team Members, client families, and building are safe and secure
• Partners with home office department leaders, i.e., marketing, finance, human resources, and IT, by maintaining regular ongoing two-way communication
• Acts to improve market share through membership through board/officer participation of at least one community organization, i.e., rotary, regularly participates in at least two community events, and groups and other community relationships as assigned by your supervisor
• Carries out other assigned projects and duties, i.e., car washing, building/equipment repair, and pre-need arrangement planning
• Participates in weekly update calls with the supervisor to share and exchange resources and ensure goals are being met
• Oversees allTeamMembersparticipatinginservices,ensuring thateachteam member understands their role and professionally represents the location
• Leads and oversees all employee relations, i.e., staffing to meet business needs, onboarding and training of new hires, talent review and succession planning, coaching and development
• Leads all labor-management components for the location/s Team Members, i.e., scheduling, labor margins, overtime, timecards
• Oversees pre-need production, including managing the budget, staffing for pre-need sales, and ensuring At-need families are aware of future pre-need offerings
• Leads initial transfers of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on a needed basis (per appropriate licensing) to the instructions obtained from the family
• Completes tasks…