Primary Program Manager - Accredo - Remote

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? We are looking for a  
** Primary Program Manager**  to join our team. This person will be a client facing point of contact for our external partners (i.e. Reimbursement Hubs and Pharma Manufacturers) and act as a liaison between those customers and our internal operations teams. 

** Here's how you'll make an impact:**   

+ Interact with internal and external partners at all levels the majority of your workday.  

+ Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s).  

+ Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations. 

+ Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say). 

+ Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns.  

+ Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders.  

+ Research, gather, analyze and communicate data efficiently. Identify and track trends, perform root-cause analysis and drive process improvement initiatives. 

+ Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays. 

+ Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role. 

+ Perform work independently, adapt to a dynamic working environment and be an effective change agent. 

** What you need to do the job:**  

+ High School Diploma or GED required. Bachelor's degree a plus. 

+ 2+ yrs (Accredo) specialty pharmacy related experience required. 

+ 2+ yrs client management, program support, and collaboration with matrix partners preferred. 

+ 1+ years of managing escalated issues and handling difficult conversations in a clear and professional manner.  

+ Exceptional communication skills (both written and verbal)  

+ High attention to detail, impeccable organization, time management, advanced critical thinking and problem solving skills. 

+ Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables. 

+ Proficient computer skills including all Microsoft office applications required. RxHome and CSP familiarity preferred. 

+ Travel may be required based on program placement.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

For this position, we anticipate offering an annual salary of 54,100 - 90,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

For more details on our employee benefits programs,  () .

** About Evernorth Health Services*
* Evernorth Health Services, a division of The Cigna Group,…