Regional Director of Operations

Regional Director of Operations

Operations
· Assisted Living / Memory Care / Independent Living

Location:

Field-based within the assigned region; home office required

Region:
Multi-state — California, Colorado, Oregon, Washington, Oklahoma, Minnesota

Employment Type:

Full-Time, Salaried

FLSA Status:
Exempt

Reports To:

Vice President of Operations

Direct Reports:
All Executive Directors within the assigned region

Travel: 70 - 90% of scheduled time, by ground and air

Compensation:
Salary $

Milestone Retirement Communities operates Assisted Living, Memory Care, and Independent Living communities across six states. We are guided by three core values — Compassion, Innovation, and Accountability — and by a simple belief that how we age should be reimagined. Our leaders are measured not only on results, but on the experience residents, families, and Team Members have every day.

The Regional Director of Operations holds full operational accountability for a portfolio of Milestone communities. Reporting to the Vice President of Operations, you will lead and develop the Executive Directors in your region and own occupancy, financial performance, regulatory compliance, resident and family experience, workforce stability, and the quality and consistency of daily operations in every community.

This is a field-based leadership role. You will be in your communities on a predictable cadence, close enough to each building and each leadership team to anticipate risk before it surfaces, and you will coach Executive Directors toward independent, high-performing operation of their communities. When an Executive Director vacancy occurs, you step in to stabilize the community until a permanent leader is in place.

• Provide direct, coaching-oriented oversight of every Executive Director in the region through regular one-on-ones, performance reviews, and community visits.
• Set clear expectations, measurable goals, and consistent accountability cadences aligned with Milestone's performance standards.
• Build individualized development plans, lead Executive Director recruitment and onboarding with the People Team, and address performance gaps directly.
• Serve as interim community leader during an Executive Director vacancy to keep operations stable.

• Meet or exceed occupancy targets; monitor census weekly and act early on at-risk movement.
• Lead monthly operational reviews covering census, financials, staffing, quality indicators, and resident satisfaction, with documented action plans for underperformance.
• Hold communities to approved budgets; analyze variance and manage labor, supply, and controllable expenses against industry benchmarks.
• Contribute regional forecasts and market context to the annual budget process, and manage capital projects with the National Director of Maintenance.

• Maintain current working knowledge of state licensing requirements, Department of Health regulations, and federal standards in every state in your region.
• Keep all communities in continuous survey readiness through mock surveys, internal audits, and compliance walkthroughs.
• Lead survey, inspection, and licensure responses; coordinate Plans of Correction to timely, verifiable resolution with the Chief Compliance Officer.
• Ensure incident reporting, grievance resolution, and abuse and neglect protocols are followed without delay and within each state's required time frames.

• Partner with Sales leadership to align move-in readiness, service delivery, and community presentation with census growth strategy.
• Review pending move-ins, move-outs, and…