Director of Trust Operations

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New York, NY, US

2 days ago Requisition

Salary Range: $ To $ Annually

Purpose of Position:

The First Vice President, Director of Trust Operations is responsible for leading the Trust Operations function while remaining actively engaged in the execution and oversight of critical day-to-day operational activities. This role is accountable for ensuring accurate, timely, and controlled processing across trust and custody operations, including transactional processing, cash management, trade support, reconciliations, exception management, and control execution.

The Director provides leadership, management, and development of the Trust Operations team; maintains a strong control framework; oversees vendor performance; supports adherence to defined service levels; and identifies opportunities to improve processes, reduce risk, and enhance the client and stakeholder experience.

This position partners closely with Trust business teams and supports interactions with Amalgamated Bank clients, investment managers, consultants, and other external stakeholders. The Director represents Trust Operations in key trust, operational, vendor, and risk-related forums and collaborates with internal partners, including Information Technology, Legal, Compliance, Information Security, Relationship Management, Client Support, and other operational areas. The role also involves significant interaction with the Bank’s largest outsource partner, FIS.

This position is based at the Bank’s New York City headquarters and follows a hybrid work schedule that includes both in-office and remote work.

Essential Job Functions:

• Provide strategic direction and hands-on leadership for Trust Operations by aligning departmental priorities with organizational goals, regulatory requirements, and operational risk expectations, while actively supporting day-to-day execution across trading oversight, reconciliations, failed trade resolution, cash management, fund accounting, common trust fund cash flows, and related operational activities.
• Oversee transactional processing and daily control execution to ensure work is completed accurately, timely, within established service levels, and in accordance with internal policies, procedures, and regulatory expectations.
• Maintain a strong control environment by managing operational KPIs and KRIs, reviewing control effectiveness and trends, and monitoring key operational risks, including overdrafts, trade funding, transaction authentication, failed trades, uninvested cash, suspense activity, reconciliations, and exception reporting.
• Identify root causes of operational issues, resolve escalated matters, and implement timely remediation plans to reduce errors, strengthen controls, and mitigate business risk.
• Promote Operational Excellence by identifying, leading, and implementing continuous improvement and standardization initiatives that streamline processes, reduce manual effort, improve consistency, and support scalable execution.
• Leverage technology, automation, AI-enabled tools, Copilot, and data-driven solutions to enhance productivity, quality, decision-making, operational controls, and client and stakeholder outcomes.
• Maintain current policies, procedures, process flows, desktop guidance, and other documentation supporting the team’s responsibilities, with particular focus on manual processes, key controls, and opportunities for simplification.
• Manage vendor oversight responsibilities, including service level performance, issue escalation, risk reviews, third-party risk management activities, and follow-up on…