Team Manager, Training

Team Manager, Training (Enterprise Training Services, Instructor-Led Training)

Location: Remote

Business Area: Pearson Enterprise Learning & Skills / Professional Services

Employment Type: Full-time

Role Type: Enterprise Leader / People Manager

Pearson is seeking an Enterprise Training Leader to lead, scale, and grow our Instructor-Led Training business for enterprise customers. This is a senior leadership role responsible for defining the strategy, operating model, and delivery standards for live training services while ensuring strong customer satisfaction, effective team utilization, and measurable business growth.

The Enterprise Training Leader will manage a cross-functional, global team that currently includes Training Architects, Operations Managers, and Schedulers. Together, this team supports the full training lifecycle: understanding client needs, defining training solutions, coordinating content requirements, planning timelines and participant volumes, scheduling instructors, preparing delivery logistics, and ensuring successful training execution.

This leader will partner closely with Sales, Customer Success, Content, Delivery, Operations, and external training partners to create scalable training offerings, support customer opportunities, equip sales teams to position training solutions, and ensure Pearson delivers a consistent, high-quality experience for enterprise clients and learners.

• Lead and develop a cross-functional Instructor-Led Training team, including Training Architects, Operations Managers, and Schedulers.
• Define the enterprise training strategy, operating model, governance, tools, and processes required to scale Pearson’s live training business.
• Ensure Training Architects effectively partner with clients to understand learning needs, participant profiles, timelines, content requirements, and delivery expectations.
• Oversee operational handoffs, instructor scheduling, external trainer coordination, class readiness, delivery logistics, and post-training follow-through.
• Manage team utilization, capacity planning, workload balance, staffing needs, and delivery priorities aligned to customer demand and revenue expectations.
• Review existing training offerings, identify new opportunities, and package training solutions that Sales and Customer Success can confidently position with enterprise clients.
• Equip Sales and Go-to-Market teams with training offering details, qualification guidance, positioning, delivery assumptions, and customer value messaging.
• Monitor customer satisfaction, learner feedback, instructor performance, delivery risks, operational metrics, and repeat business opportunities.
• Serve as an escalation point for strategic customer issues, delivery risks, scheduling challenges, instructor concerns, and cross-functional alignment needs.
• Use data and reporting to improve utilization, delivery quality, customer experience, revenue contribution, and scalability.
• Build repeatable playbooks, templates, dashboards, and best practices that support consistent, high-quality enterprise training delivery.

• Experience leading training, learning services, professional services, customer delivery, or training operations functions in an enterprise business environment.
• Experience managing cross-functional teams responsible for solution design, operations, scheduling, customer delivery, and business performance.
• Strong knowledge of instructor-led training or virtual instructor-led training operations, including solution design, instructor coordination, learner readiness, scheduling, logistics, materials, and delivery quality.
• Experience working directly with enterprise clients to understand business needs, define training…