Title Operations Supervisor; Remote

Who We Are

Join a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

For more information, please visit

Join a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

For more information, please visit

The Title Operations Supervisor is responsible for supervising the day-to-day operational activities of Title employees in a Title Operations Center. This role is responsible for production operations supporting multiple counties and is accountable for internal production. Acts as liaison with internal and/or external businesses, establishing and enhancing local relationships.

• Primary purpose of role is supervising title production employees working on transactions in the state of New York.
• Supervise the day-to-day operational activities of title employees who have responsibility for daily operational tasks in a Title Operations Center. Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
• Delegate tasks, manage workflow and make recommendations for staffing needs. With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching. Manage disciplinary actions.
• Monitor processes and identify subordinate training needs along with those of the organization. Drive efforts for organizational flexibility through cross-training objectives.
• Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.
• Knowledge and management of the interaction with process workflow, FAST, and electronic imaging databases, such as TRD, DATATREE, DATATRACE, etc.
• Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements.
• May act as liaison with global partners through production…