Senior Manager, Professional Services Delivery

## Senior Manager, Professional Services Delivery Apply:
US-Work from Home:
San Antonio, Texas:
Full time:
Posted 2 Days Ago:
R-23717

Rackspace Technology is seeking a Senior Manager, Professional Services Delivery to lead a delivery team responsible for successfully executing private cloud, infrastructure transformation, migration, and consulting engagements.

This role combines hands-on delivery leadership, team management, workforce planning, and engagement governance. You'll lead technical professionals across multiple disciplines, making sure customer commitments are met on time, with quality, and within budget — while helping improve how the team delivers along the way.

This is a working leadership role for someone comfortable moving between day-to-day delivery problems, staffing decisions, and process improvement.
** Work Location and Travel**:
United States of America
- Candidates who live in the San Antonio, TX area will work a hybrid schedule with two days in the office.

- If you are not located near San Antonio, TX, you may work 100% remotely.

- Travel up to 10% per business requirements for on-site customer engagements. Remote postings are limited to candidates residing within the country specified in the posting location.
** Sponsorship**- This role is not sponsorship eligible.

- Candidates need to be legally allowed to work in the US for any employer.
** What You Will Do
*** Delivery Leadership
** Own delivery for a portfolio of Professional Services engagements across private cloud, infrastructure modernization, migration, and transformation projects.
* Act as the escalation point for delivery, staffing, and project risks within your team.
* Make sure projects are properly staffed, tracked, and governed to meet customer and business expectations.
* Take ownership of customer satisfaction, delivery quality, and project financial performance.
* People Leadership and Team Development
** Lead and develop architects, consultants, engineers, and delivery professionals on your team.
* Coach team members, manage performance, and support career growth and succession planning.
* Identify skill gaps and recommend hiring, training, or partner support to meet upcoming demand.
* Build a culture of accountability, collaboration, and continuous improvement.
* Capacity Planning and Resource Management
** Manage workforce planning, utilization, and capacity forecasting for current and upcoming customer work.
* Align staffing with delivery commitments and business needs.
* Recommend hiring, contractor, or partner support where needed.
* Balance resource deployment against team workload and morale.
* Professional Services Governance
** Review Statements of Work (SOWs), resource plans, estimates, and delivery risks before project kickoff.
* Confirm engagements are properly scoped and operationally feasible for your team.
* Work with Sales, Solutions Architects, Legal, Finance, and Customer Success to resolve delivery issues.
* Make the call on engagement exceptions and complex delivery situations within your area.
* Delivery Methodology and Continuous Improvement
** Improve delivery frameworks, project controls, and reporting standards used by your team.
* Standardize execution approaches while allowing flexibility for customer-specific needs.
* Apply lessons learned from past projects to future engagements.
* Commercial and Operational Excellence
** Make sure delivery commitments are realistic, profitable, and achievable.
* Work with Finance and Operations to manage utilization and project margins.
* Support contract reviews, change requests, and customer negotiations as needed.
* Oversee smooth handoff of completed projects into steady-state support.
** Required Qualifications
*** Bachelor's degree in Business, Technology,…