Sr Manager

As a Senior Manager, NORAM Renewals, you will lead a team responsible for protecting and growing Dynatrace's recurring revenue base while delivering a consistent, high-quality renewal experience for our customers. This is a people and revenue leadership role, not simply a renewal-processing function. You will own renewal performance across your assigned business, develop and coach a team of Renewal Specialists, establish strong operating rhythms around forecast accuracy and renewal risk, and partner closely with Sales, Customer Success, Finance, Deal Desk, and other cross-functional teams.

The ideal candidate combines commercial acumen, operational discipline, strong people leadership, and a customer-first mindset. You should be equally comfortable coaching a complex customer negotiation, inspecting a renewal forecast, developing talent, and identifying opportunities to simplify and improve how the organization operates.

• Own renewal performance for your assigned business, including retention, on-time renewal execution, forecast accuracy, and other key renewal metrics.
• Lead, coach, and develop a team of Renewal Specialists, establishing clear expectations, accountability, and a high-performance culture.
• Establish and maintain a disciplined operating cadence to inspect the renewal portfolio, identify risk early, remove obstacles, and drive action.
• Coach the team to move beyond transactional renewal conversations and engage customers around value, business outcomes, and long-term partnership.
• Partner closely with business partners to develop coordinated account and renewal strategies, particularly for complex, high-value, or at-risk customers.
• Provide leadership and guidance on commercial strategy, negotiation, pricing, contractual terms, consolidation, co-termination, and other complex renewal scenarios.
• Ensure proactive customer engagement and appropriate renewal preparation well in advance of contractual deadlines.
• Maintain an accurate, actionable renewal forecast with clear visibility into performance, risk, upside, and required actions.
• Use data to identify trends and root causes behind churn, contraction, late renewals, and operational friction—and translate those insights into action.
• Identify opportunities to simplify, standardize, automate, and scale renewal processes while improving both customer and employee experience.
• Act as an escalation point for strategic or complex renewals and engage directly with customers and internal executives when appropriate.
• Recruit, onboard, develop, and retain high-performing talent while building future leaders within the organization.
• Help shape the continued evolution of Dynatrace Renewals into a proactive, strategic revenue organization.

Preference will be given to candidates based in the Detroit area. Candidates residing within 45 miles of Detroit will follow a hybrid work model and are expected to work from the Detroit office 2–3 days per week. Candidates outside the Detroit area will also be considered, with a secondary preference for those based in Denver. Candidates located elsewhere in the United States may be considered for a remote work arrangement.

• Demonstrated success leading a Renewals, Account Management, Customer Success, Sales, or recurring-revenue organization in a B2B environment; enterprise software/SaaS experience strongly preferred.
• Proven people leadership experience, including coaching performance, developing talent, and building accountable, engaged teams.
• Strong understanding of recurring-revenue businesses and the drivers of retention, churn, contraction, expansion, and customer lifetime value.
• Demonstrated ability to manage a high-volume renewal portfolio while…