Senior Director, UX Strategy

Location: New York

## Senior Director, UX Strategy Apply:
New York, NY:
Florida-Home Office:
Full time:
Posted Today:
JR1085801

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
** Broadridge is hiring!
** We’re seeking a Senior Director of UX Strategy, a senior leadership role responsible for defining, advancing, and governing the end-to-end experience strategy for the Client Experience. This leader will establish a clear experience vision, translate client insight into prioritized strategic initiatives, and lead the teams responsible for delivering high-quality, consistent, and measurable client experiences.  Partnering closely with Product, Technology, Operations, and Business leaders, the Senior Director will ensure that experience investments align with client needs, business priorities, and long-term product strategy.

The role requires a strategic, client-centered leader who can balance persona-specific needs with shared platform opportunities while building strong, high-performing UX teams.  ## Responsibilities
* Define and maintain a multi-year UX strategy, experience vision, principles, and roadmap for two client personas.
* Lead and develop the UX teams supporting these personas, creating clarity around priorities, roles, standards, operating practices, and career growth.
* Build a deep understanding of client needs, workflows, pain points, and desired outcomes through research, analytics, client feedback, and market insight.
* Establish a cohesive experience portfolio that identifies where solutions should be tailored by persona and where shared capabilities, patterns, and workflows should be standardized.
* Partner with Product and Technology leaders to translate experience strategy into actionable roadmaps, investment decisions, and delivery plans.
* Advocate for client-centered prioritization, ensuring that strategic decisions are informed by evidence, business value, and measurable outcomes.
* Establish governance for experience quality, usability, accessibility, design consistency, research rigor, and design-system adoption.
* Define and monitor experience measures, including adoption, task completion, satisfaction, usability, and operational efficiency.
* Identify cross-journey dependencies, risks, and opportunities that affect the end-to-end client experience.
* Communicate experience strategy, research findings, priorities, and outcomes clearly to executive stakeholders and cross-functional teams.
* Foster a culture of collaboration, experimentation, accountability, and continuous improvement across the UX organization.  ## Qualifications
* Bachelor’s degree in Human-Computer Interaction, Design, Psychology, Business, Technology, or a related field; advanced degree preferred.
* 12+ years of progressive experience in UX, product design, experience strategy, product management, or a related discipline.
* 5+ years of people leadership experience, including leading and developing multidisciplinary UX, research, content, or design teams.
* Demonstrated success developing and executing enterprise-scale experience strategies across complex products, platforms, or client journeys.
* Strong understanding of UX research, interaction design, information architecture, content strategy, accessibility, analytics, and design systems.
* Experience working in matrixed organizations and influencing senior stakeholders across Product, Technology, Operations, and Commercial functions.
* Proven ability to connect client experience improvements to measurable business outcomes, including adoption, retention, efficiency, or revenue growth.
* Exceptional…