Vice President, Strategic Account Management - Remote

Job d:

Location:

Eden Prairie, Minnesota, United States Salary: $159,300 - $273,200/year

Job Area:
Sales Support Company:
United Health Group Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Position Summary The Vice President, Commercial Client Management is responsible for leading a portfolio of high-value client relationships, driving retention, growth, client satisfaction, and operational excellence. This role provides strategic leadership to account management teams, serves as an executive sponsor for key clients, and partners across the organization to deliver business results, resolve complex client issues, and support long-term growth strategies.

The Vice President is accountable for financial performance, client outcomes, team development, and executive-level relationship management across a diverse portfolio of customers, consultants, and strategic partners.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Client Leadership & Growth Serve as executive sponsor for strategic client relationships

Develop and execute client retention and expansion strategies

Lead executive business reviews and strategic planning sessions

Identify opportunities to increase revenue, deepen partnerships, and improve client outcomes

Build and maintain relationships with client executives, consultants, and industry stakeholders

Financial & Business Performance Maintain accountability for portfolio revenue, profitability, retention, and growth targets

Monitor business performance and address emerging risks

Support renewal strategy, contract negotiations, and pricing discussions

Ensure achievement of segment and enterprise financial objectives

Team Leadership Lead, coach, and develop directors, senior directors, and strategic account executive teams

Establish clear performance expectations and accountability measures

Drive succession planning, talent development, and organizational effectiveness

Foster a culture of collaboration, innovation, and continuous improvement

Client Experience & Operational Excellence Oversee resolution of complex client escalations and service issues

Partner with operations, product, clinical, technology, and implementation teams to improve client outcomes

Drive process improvements and adoption of technology, automation, and AI-enabled solutions

Ensure consistent execution of service strategies and operational standards

Strategic Partnership & Cross-Functional Leadership Collaborate with sales, product, operations, finance, legal, and clinical leadership

Influence enterprise strategy through client and market insights

Represent the organization at industry events, advisory boards, and executive forums

Support strategic initiatives that improve competitive positioning and customer value

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

7+…