Senior​/Lead Online Enrollment Specialist

The Senior/Lead Online Enrollment Specialist plays a vital role in helping lead the team’s success, in addition to setting up and renewing groups on all key benefit platforms such as PRO Apply, Ease, and Employee Navigator. Under minimal supervision, works in collaboration with our broker partners and internal departments to facilitate a seamless enrollment process for clients utilizing these online platforms.

This role requires demonstrated leadership, an increased knowledge of employee benefits, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment while delivering excellent service.

• Senior/Lead Online Enrollment Specialist will have the ability to perform all job functions and help lead the team, providing build assistance, mentorship, and training support.
• Build outemployee benefit plans and rules for new and renewing groups on the PRO Apply, Ease,and Employee Navigator benefit platforms.
• Assist with setups of all varying degrees of complexity, including standard lines of coverage such as Medical, Dental, Vision, Basic Life/AD&D, as well as Worksite, Voluntary, and Specialty product lines.
• Respond in a clear and professional manner via telephone and written correspondenceregardingbuild requests andbenefitplatform related inquiries.
• Analyze potential build or system problems and provide helpful information and/or solutions toassistwith resolution. May require research.
• Maintain abrokerfirst approach, ensuring satisfaction and long-term partnership.

• Operate internal and external systems/platforms to obtain and extract information and documents for enrollments, reporting, and tracking.
• Thoroughly document all builds, inquires, and service-related activities in Salesforce foraccuratetracking and analysis.
• Participate in training, cross functional projects, and initiatives aimed at improving team performance and service delivery.
• Proactivelyidentifypotential issues and develop solutions to mitigate risks and enhance overall service quality.
• Assist coworkers and various internal departments as needed with inquiries and general support requests related to the Online Enrollment Support department.
• Mentor staff members;provide feedback and recommendations as neededtomanagement.
• Initiate, evaluate, and balance/reallocate online enrollment setup assignments as necessary to help staff members achieve department and individual performance objectives.
• Continually evaluatesworkenvironment toidentifyand make recommendations about areas where procedures and processes can be improved.
  
  Assistsin formulating and implementing the new processes, procedures, and policies.
• Identify staff development needs and provide/coordinate necessary training, auditing,feedback and skill development for members of the department.
• Identify topics andassistswith preparing materials for training and other presentations at departmental staff meetings.
• Provide back-up orassistancein other areas within the Department/Company as requested.
• Perform related responsibilities andadditionaltasks as needed to support team and business operations.

• Treat all individuals fairly, professionally, and with the utmost respect. Consistently communicate in a dignified, positive manner to encourage and achieve maximum results.
• Ability to constructively provide guidance and support to coworkers when theyencounterdifficult or complex problems.
• Complete assignments as requested and on time unless otherwise agreed to.
• Effectively communicate performance expectations,objectives, and job requirements to co-workers in a clear, effective, and consistent manner toassistin their professional development.
• Lead by example through understanding, complying, and regularly reviewing all policies and procedures, including thoseregardingpunctuality, attendance,harassment and discrimination prevention.
• Demonstrate consistent, outstanding judgment, honesty, and integrity in all aspects of job performance.
• Continually evaluateworkenvironment,identifying areas where assistance isrequiredand opportunities for process improvement exist.
• Embraces change with a positive attitude andmotivatesothers in the department to do the same.
• Maintain and foster positive, open communication channels with all affiliated internal service areas (including Sales Consultants, brokers, and carriers). (This summary does not contain a complete list of all essential job functions, responsibilities,…