Facilities Manager

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The
Facilities Manager(age 18+)is responsible for managing the daily directives in areas of maintenance, IT, and landscaping to maintain compliance with Company standards. This is a full-time position that manages subordinate staff and reports to the General Manager.
DUTIES & RESPONSIBILITIES

Grounds / Landscaping
Our Landscape Team audits, preserves, and revitalizes the Camp-Resort’s property, landscaping, and landscape equipment. These team members require ‘perseverance’to see that the job gets done through all elements.

• Supervises and trains grounds team; and,
• Oversees landscaping activities, including maintenance of parking areas, roads, and trash removal.

• Knowledge in:
  Electrical, Plumbing, HVAC, Carpentry, Work Orders, etc.
• Responsible for completing preventive maintenance and repairs through-out the resort including park-model cabins and campsites, public spaces, equipment, golf carts, and buildings;
• Supervises and trains the Maintenance team;
• Maintains the operation of utility systems such as heating, air conditioning, and ventilation;
• Manages operations of wastewater treatment to ensure compliance with regulatory procedures and reporting practices, where applicable; and,
• Leading on-site project management, and ordering/working with vendors.

• Serve as point of contact for basic IT needs such as the location of internet access points, and security cameras.

• Makes day-to-day decisions within or for a group or department;
• Responsible for establishing standards and setting expectations;
• Schedules team and coordinates workflows to maintain compliance with budget guidelines;
• Participates in the recruitment process and selection of talent for the department
• Responsible for maintaining inventory levels of supplies and equipment for specified departments;
• Responsible for managing the operating budget for their departments;
• Respond to guest inquiries using the company’s service recovery guidelines;
• Learn and utilize the reservation system for daily planning (Campspot);
• Present professional appearance and attitude at all times, and maintains a high standard of customer service;
• Serves as the location’s Manager-on-Duty on an as needed basis;
• Collaborate with park and home office departments; and,
• Required to perform the same tasks as the individuals they supervise.

• 3-5 years’ experience in maintenance and facilities management as an individual contributor required (Experience with filtration systems preferred);
• Certified Pool & Spa Operator (CPO) License or Aquatic Facility Operator (AFO) certification is a plus; and,
• Experience in customer service, hospitality, and management preferred.

• Basic computer skills;
• Strong organizational, motivational, and leadership skills;
• Excellent communication, customer service, and problem-solving skills;
• Strong attention to detail, speed, and accuracy;
• Ability to multi-task and prioritize in a fast-paced environment;
• Strong work ethic and a positive attitude;
• Required to work nights, weekends, and holidays;
• Be available “on-call” for emergencies;
• Work with minimal supervision; and,
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

• Able to move up to 50 lbs;
• Must be able to remain in a stationary…