Manager; m​/f​/d), Technical Service; ProCare), Northern Europe

Work Flexibility:
Remote

Are you a people-focused service leader with a passion for operational excellence, customer success, and business growth?

As Technical Service Manager (m/f/d), Northern Europe, you will play a critical leadership role in shaping the future of our service organization. You will lead a team of Service Supervisors and Field Service Engineers, drive performance, developing talent, and ensuring exceptional customer experiences across the region.

This is a unique opportunity to combine people leadership, commercial accountability, operational excellence, and strategic influence within a dynamic and highly collaborative international environment.

What you will do:

• Lead, coach, and develop a team of 11 direct reports , including Supervisors and Field Service Engineers across Belgium, the Nordics, and the Netherlands.

• Foster a high-performance culture focused on accountability, collaboration, continuous improvement, and customer satisfaction.

• Drive talent development, succession planning, and workforce planning to support sustainable business growth.

• Own Field Service performance across the region, including resource planning, utilization, service delivery, SLA achievement, and cost management.

• Ensure compliance with customer, quality, safety, and regulatory requirements while delivering operational excellence.

• Use data, analytics, and performance metrics to identify opportunities and drive continuous improvement initiatives.

• Lead the evolution of the regional service delivery model to support future growth, efficiency, and changing customer needs.

• Translate strategic priorities into clear execution plans and measurable business outcomes.

• Partner closely with Sales, Business Unit, Customer Experience, Supply Chain, Quality, HR, and Finance to drive business performance.

• Support the growth and profitability of the Pro Care service contracts business through strong commercial execution and customer engagement.

• Lead complex customer escalations and build trusted long-term relationships with customers and key stakeholders.

• Champion best practices and contribute to EMEA-wide projects, initiatives, and service transformation programs.

What you will need:

Required:

• Bachelor’s degree in business administration, engineering, or a related field, or equivalent professional experience.

• 8+ years of experience in Field Service, Service Operations, Technical Services, or a related environment.

• Proven people leadership experience, including managing, coaching, developing, and retaining frontline technical teams.

• Strong leadership and communication skills, with proven ability to manage priorities, projects, stress, and conflict situations.

• Excellent command of IT tools and reporting systems to monitor KPIs, analyze performance, and drive action plans.

• Ability to define a clear short- and long-term vision, combining strategic thinking with an operational approach.

• Ability to influence and collaborate effectively with senior stakeholders in a complex matrix environment.

• Strong analytical and problem-solving skills with a data-driven mindset.

• Fluency in English and the local language.

• Willingness to travel regularly across Northern Europe (up to 30%).

Preferred:

• Master’s degree.

• Experience in medical devices, healthcare technology, or highly regulated industries.

• Experience leading geographically dispersed or multi-country service organizations.

• Experience in developing service contract business.

• Experience in project management and continuous process improvement.

• Demonstrated success in talent development, succession planning, and building high-performing teams.

Additional information:

• This role can be based in various locations across Northern Europe and offers a flexible remote working model.

• Due to the regional scope…