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Senior Manager, Customer Care Ops — Remote

Remote / Online - Candidates ideally in
Prattville, Autauga County, Alabama, 36066, USA
Listing for: Neumo
Remote/Work from Home position
Listed on 2026-09-28
Job specializations:
  • Management
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 110000 - 165000 USD Yearly USD 110000.00 165000.00 YEAR
Job Description & How to Apply Below
Position: Senior Manager, Customer Care Ops — Remote-Ready

Neumo is seeking a Sr. Manager, Customer Care Support in Alabama to lead cross-functional teams across multiple supervisor groups and product lines.

You will own service levels, drive process improvements, and represent Care in client interactions while supporting BU clients and citizens. The role requires 3–5+ years in contact center management with strong data-driven decision making, a focus on quality and accountability, and the ability to lead both on-site and remote teams in a dynamic

Consider building your career as a Senior Manager, Customer Care Ops — Remote-Ready at Neumo.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior Manager, Customer Care Ops — Remote-Ready role at Neumo, based in AL, United States.

Position Requirements
10+ Years work experience
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