Dedicated Account Manager

Account Manager

Welcome! Thanks for stopping by. We're excited that you're considering Nussbaum as the next step in your career! To kick it off, here's a little about who we are:

We are Employee Owned. All of our people receive an ownership stake in the company via our ESOP.

We are Purpose Driven. Our goal is to make a positive impact through each interaction. Therefore, character and integrity are essential.

We celebrate faith & family. We believe God owns this business and we're just stewards for a season.

Innovation is our thing. We're bent on continuous improvement and crushing expectations. We aren't afraid to try something new.

We enjoy being at work. The transportation industry is hectic, but we do our best to have fun along the way.

Does that match what you're looking for?

Now, for those job details:

As an Account Manager, you are responsible for 2-6 customer accounts and the 15-25 drivers who service them. You serve as the direct point of contact for both customer and driver, with an emphasis on building relationships and timely communication. This role requires a significant amount of independent work as you engage your accounts, but you also function within the broader account management team.

There will be scenarios where your freight/drivers intersect with others; therefore, teamwork and strong internal relationships are essential. Your objective is to ensure the highest levels of service quality (for customers) and job satisfaction/retention (for drivers).

Responsibilities include:

• Customer-facing
  • Providing customers with routine load updates.
  • Accepting/building loads and communicating the information to relevant parties.
  • Engaging customers on a regular basis to ensure we are fulfilling service expectations and they are fulfilling freight volume/driver productivity expectations.
  • "Housekeeping" duties associated with account management.
• Driver-facing
  • Coordinating back-up coverage when drivers are off.
  • Entering authorizations to ensure driver pay accuracy.
  • Ensuring drivers stay current on truck maintenance.
  • Effective communication with our after-hours team.
  • Engaging drivers in growth opportunities (success plans, Certified RED).
  • Coaching and discipline for HOS management and missed service expectations.

Schedule

• Full time:
  Monday-Friday, 7:30am – 5pm.
• Location:
  
  Corporate Offices – 19336 N 1425 East Rd., Hudson IL.
• Remote work: 2 days/month

Benefits & Perks

• Pay Range: $55,000 – $75,000.00
• Health, dental, & vision coverage for you + eligible dependents.
• Life & disability insurance.
• Flexible Spending Account (FSA) option for healthcare and childcare expenses.
• Health Savings Account (HSA) option for medical.
• ESOP account – company-funded supplemental retirement account (on top of the 401k).
• 401(k) match.
• Paid holidays & escalating PTO.
• Cross-Department Networking – get to know fellow employee owners through network lunches, financial workshops, serving on a committee/event team, service projects, and GrowRED activities.
• GrowRED Professional Development – earn rewards points as you engage in classes, seminars, job shadows, online trainings, and activities with fellow employee owners!
• Company Wellness Program – includes step and weight loss incentives and free add-on healthcare benefits. Earn rewards points for engaging in a healthy, active lifestyle!
• Rewards – GrowRED + Wellness points may be redeemed for gift cards, electronics, PTO days, and more!
• Food days! Every other month, enjoy a free gourmet lunch served by fellow employee owners.

Here's the type of person we're looking for:

• Character – honest, respectful, and consistent.
• Strong communication skills – written and verbal.
• Team player – mature, seeks win-win scenarios, gives/receives feedback with grace and honesty.
• Learner – always seeking to grow, both personally and professionally.
• Self-motivated – identifies new opportunities and takes initiative to solve problems.

Experience & Qualifications

• Strong communication skills
• Team player – able to interact well with others, respectful, gives/receives feedback with grace and honesty.
• Self-motivated – identifies new opportunities and takes initiative to solve problems.
• Desire for continual learning – always looking to grow, both personally and professionally
• Excellent customer service, influencing, and negotiating skills
• Strong proficiency in Microsoft Outlook
• Possess multi-tasking and problem-solving abilities
• Basic math for the purpose of calculating HOS and understanding financial data.
• Retention of information