Senior Manager Student Delivery Excellence & Enablement |Remote

About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future.

These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

The Senior Manager of Ellucian Student Delivery is a pivotal leadership role responsible for turning the Ellucian Student vision into a scalable, repeatable, and globally executable Professional Services delivery motion. This leader will operationalize the delivery model for Ellucian Student, drive global enablement and delivery readiness, curate and create aligned prescriptive delivery content, and manage the Recruiting & Admissions and Student Progression consulting practices.

Working across Product, R&D, Sales, Customer Success, Services Operations, regional delivery leaders, and partners, this individual will ensure teams are prepared to scope, sell, implement, and optimize Ellucian Student with consistent quality. The role combines practice leadership, delivery architecture, enablement, and operational discipline to improve customer outcomes, accelerate time to value, and scale the business globally.

• Define, launch, and continuously improve the end-to-end Professional Services delivery motion for Ellucian Student, from opportunity qualification and scoping through implementation, transition, and optimization.
• Translate product capabilities, roadmap priorities, and market needs into standardized offerings, implementation methodologies, work plans, role definitions, estimates, governance, quality gates, and success measures.
• Partner with Product, R&D, Sales, Customer Success, Services Operations, regional leaders, and partners to establish launch readiness, clarify handoffs, and align delivery capacity with pipeline and customer commitments.
• Support sales and solution teams with scoping, proposal development, deal review, delivery risk assessment, and clear positioning of the services required for customer success.
• Establish and monitor performance indicators for delivery quality, customer satisfaction, time to value, utilization, and adoption.
• Lead a matrixed Ellucian Student delivery incubation team in delivery iteration and continuous improvement efforts based on lessons learned from delivery execution.

• Partner with the global enablement team to drive the enablement strategy and roadmap for Ellucian Student across internal consultants, leaders, partners, and adjacent customer-facing teams.
• Curate, create, govern, and continuously improve standardized delivery content, including implementation guides, playbooks, runbooks, work aids, templates, reusable accelerators, and learning materials.
• Ensure enablement and delivery materials are prescriptive, scalable, SaaS-safe, current with product releases, and usable across regions and customer engagement modalities.
• Partner with Enablement and Communications teams to design and deliver learning paths, workshops, train-the-trainer programs, and communities of practice that build sustainable expertise.
• Maintain active feedback loops with consultants, partners, customers, Product, and R&D to capture lessons learned, identify readiness gaps, and channel delivery insights into product, process, and content improvements.

• Lead the Recruiting & Admissions and Student Progression consulting practices, with accountability for people leadership, resource planning, performance management, capability development, and succession planning.
• Build and maintain the skills, capacity, and organizational readiness required to meet current and future demand, using…