Senior Escalations Manager; Remote
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-09-30
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Management
IT Project Manager -
IT/Tech
IT Project Manager
Twilio is seeking a Staff, Escalations Manager 4 to lead a global Escalations Management team within Twilio Support Ops. The role emphasizes technical leadership, executive communications, and driving improvements across the organization.
Based in Spain, this remote role follows EMEA hours with occasional in-person gatherings. Ideal candidates have 5+ years in client-facing technical support and experience with Tableau, Excel, Jira, and Zendesk.
We are currently recruiting a Senior Escalations Manager (Remote) for our team in United States.
The Senior Escalations Manager (Remote) position in the Management & Operations field is open for applications.
We have an opening for a Senior Escalations Manager (Remote) in United States within Management & Operations.
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